Desktop Support Analyst

***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***

Desktop Support Analyst/2nd Line Support Analyst

A fantastic opportunity has arisen for a Desktop Support Analyst/2nd Line Support Analyst to join our London based law firm on an initial 6 month contract basis.

Desktop Support Analyst/2nd Line Support Analyst

Summary:

The Desktop Support Analyst/2nd Line Support Analyst will be client-focused, skilled in professional communication, and able to collaborate with Technology managers, colleagues, clients, lawyers, and other business services teams.

Desktop Support Analyst/2nd Line Support Analyst

Key Responsibilities:

o Providing second level/floor support for escalated incidents, configuring and maintaining

PCs and other IT equipment, and managing inventory records and devices.

o Visiting users and clients to fix calls, providing on the spot training or floor walking

where necessary.

o Maintaining equipment readiness and ensuring all devices, particularly computers, have

current security patches installed for presentations.

Technology Support Analyst / 2nd Line Support Analyst

Attributes/Skills:

o Hands-on experience in desk-side troubleshooting and application support for various

software, including MS Word, Interwoven, MS Outlook, Intapp Time, MS Excel/MS PowerPoint,

Citrix/Duo/MS Authenticator.

o Exposure or experience with database applications, administrative knowledge of Microsoft

back-office products, Networking Directory Services (Microsoft ADS, LDAP), TCP/IP DHCP,

DNS.

o Familiarity with WebEx and AV support, including Cisco AV Systems, is preferred.

Technology Support Analyst / 2nd Line Support Analyst

***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***