Customer Service Associate (Bilingual)

The position is part of a larger team who assists customers and internal employees across Canada with our products. This position is responsible for assisting customers online and over the phone, answering their inquiries and submitting their orders. Responsibilities: Receive and process sales orders received via telephone or e-mail Review orders on hold and ensure action has been taken Log customer issues/complaints in the system and follow up as required Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.) Process internal sample requests and employee orders Process customer return / credit requests Co-ordinate cancellation and re-bill of orders with errors Co-ordinate product returns with transport companies Follow-up on daily regarding unshipped order status Knowledge, Skills and Abilities: College diploma or university degree Minimum of 3 years’ experience working in a customer service / sales administration environment Excellent interpersonal, written and oral communication skills in both English and French Proficiency in MS Office required Excellent customer service oriented attitude with ability to get along with diverse personalities and communicate effectively with customers and all levels Must be professional, mature and flexible with good reasoning abilities Strong work ethic and self-starter Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Location: Mississauga, CA

Posted Date: 10/3/2024