Clinical Operations Manager - NHS

Do you have experience across the NHS or healthcare sector? Our client are searching for a new Customer Relationship Manager to join their ranks and lead the delivery of their services across the UK. This is a truly exciting opportunity to join a company making a real difference in the NHS.

A bit about the company and what they can offer you

Our client has grown to become the largest provider of hospital services to the NHS. Their teams are helping to improve NHS efficiency through innovative techniques and fresh approaches to enabling patient access. There is no doubt that their success reflects their ethos and commitment to delivering excellent patient care.

What you’ll be doing

As Customer Relationship Manager, your main goal will be to lead the delivery of our clients’ range of clinical services across the country.

Your day to day might look a little like this:

• Being the main point of contact with customers, ensuring any concerns or challenges are resolved in a timely manner

• Proactively monitoring service productivity, identifying potential issues, and implanting corrective actions

• Maintaining consistent and clear communication with customers and internal stakeholders around any changes or issues ahead

• Preparing weekly service reviews with customers to review the delivered service, gathering feedback and building a trust-based relationship

A bit about you

Ideally, you’ll be based in London, UK and have the ability to travel around the region for customer visits.

You’ll have previous NHS operational experience as well as a proven track record of establishing strong client relationships.

A few other key skills we are looking for:

• Successful experience of delivering full contracts on time and meeting KPI’s

• Strong written and verbal communication skills, both with external and internal stakeholders

• Ability to manage conflicting priorities and deadlines effectively within a fast-paced work environment

• A highly organised and detail-oriented problem-solver

• Empathetic and service-oriented trust promoter

Want to hear more?

If this role has sparked your interest, get in touch with Sarah Cavanagh (sarah.cavanagh@fmctalent.com)

A few more details

Reference number: 17860