Desk-Based Enterprise Account Manager

Enterprise Account Manager

About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

This role is vital in managing TalkTalk Business existing customers with the purpose of retaining and growing revenue alongside attracting new business, collaborating with all other internal departments working towards a common positive goal for all our customers.

Your customer base will consist of up to 100 business customers who will generally have 200 employees or more.

You will be a trusted advisor to your client base, selling a wide spectrum of solutions ranging from Broadband connectivity and our hosted Voice portfolio to the more complex multi-site WAN solutions as well as working with our customers to build personalised, bespoke packages to meet their requirements (including LAN, Wi-Fi, IoT, Contact Centre solutions, Professional Services & Managed networks to name a few).

Responsibilities

• To retain and drive growth within the existing TalkTalk Business customer base, through selling TalkTalk’s converged Voice, Data, Network and Security portfolio and all new solutions as they are on-boarded.
• Identify growth opportunities within your customer base and lead regular customer meetings to develop wallet share and win new business through referrals and lead generation.
• Operate within accounts from C-Suite level down, leveraging and developing new relationships.
• Consistently achieve activity and sales targets.

Skills and experience we are looking for

• An experienced sales professional with a strong background in account management, preferably in the Telecommunications sector.
• Proven ability to think strategically to retain and grow revenue within existing customer base through relationships with customer at all levels, including C-Suite level.
• Excellent business acumen and understanding of business drivers with the ability to articulate value propositions to customers (written and orally).
• Experience in managing customer satisfaction and resolving issues in collaboration with internal teams and stakeholders across the organisation.
• Knowledge of market trends, Telecoms solutions and commitment to ongoing product knowledge development.
• Familiarity with CRM systems and sales methodologies.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home.We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be a part of our story

We're human, just like you. We've created a happy, diverse, inspiring workplace for real people, just like you.

So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.