Customer Service Spare Parts Administrator

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is worldwide synonymous with Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1300 employees worldwide, we are wherever our customers are around the globe. We supply products approved in our customers’ countries or markets and deliver top-notch supply chain and customer services locally.

As a Customer Service Spare Parts Administrator, you are responsible for supporting our customers with their spare part requests. You are the contact person for our global clientele for all questions related to our large spare parts portfolio and for arranging our services.

Main tasks:
Technical Assistance:

• Provide technical support and guidance to customers regarding spare parts specifications and compatibility.
• Assist in identifying the correct spare parts based on customer needs and equipment specifications.

Quotation Preparation/ Follow-up:

• Engage with customers to clarify any uncertainties regarding spare parts requirements.
• Collaborate with various internal departments (e.g., sales, production planning, purchasing, industrialization etc.) to gather necessary information and resolve customer issues.
• Calculate and prepare quotations for spare parts, adhering to company pricing policies and guidelines.
• Maintain accurate records of all quotations and ensure they are updated regularly.
• Track the status of quotations and report on conversion rates and sales performance.

Documentation and Reporting:

• Maintain comprehensive documentation of all transactions, communications, and processes related to spare parts administration.
• Generate regular reports on quotation activities, customer interactions, and sales performance.

Back office support Customer service:

• Ensuring the entire repair cycle using the RMA process. Preparation of quotation for the repair, order process, shipping and invoicing.

Requirements

• You hold a degree in business administration.
• Additional certifications in supply chain management or technical training are a plus.
• You worked minimum 2-3 years in spare parts administration, customer service, or a related field. Experience in a technical or engineering environment is preferred.
• You have proficiency in using the Microsoft environment (Windows, Excel, Word Outlook) and solid ERP knowledge (preferable oracle).
• You have excellent verbal and written communication skills in English (additional languages are an advantage).
• You are a team player and are enthusiastic about technical products in the rail way industry.
• You don't lose your head even in hectic times and you can organize yourself independently.
• Have a quick grasp of things and are open to learning new things.

Benefits

We have flat hierarchies and encourage direct communication between departments and levels of management. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiative and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.

Your success in our global company will be supported by an ambitious international team and excellent working conditions.