Dispatcher/Coordinator - Ref99012

Dispatcher/Coordinator - Salford Quays

Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Dispatcher/Coordinator located at our Head Office in Salford Quays

We are launching a Training Programme for candidates looking to either start their career, or who wish to have a career change and move into a Planning and/or Scheduling discipline.

• Starting Salary: £24,500 per annum.
• Salary after completing 6-month training & probation: £25,500 per annum.
• Salary after 12 months: will be reviewed

Please see benefits below for full package details

The Role and Your Progression

• The initial Training Programme will launch on Monday 11th November 2024
• This opportunity is all about taking skills that you currently have and developing those skills into becoming a competent and high-achieving Planner/Scheduler, which can ultimately progress your career with us across multiple avenues and disciplines.
• Your training and development will introduce you to working with a variety of internal departments within our business, giving you valuable experience and understanding of a number of teams and how they operate, such as: Engineering, Customer Service, Finance and Supply Chain, whilst also dealing with external Clients.
• Your first 4-6 weeks will be a combination of classroom training at our in-house Marlowe Academy, along with 1-2-1 on the job training with a designated mentor.

We will provide you with the guidance and training required to be fully competent within the following areas,

• Schedule all work within designated region in line with Service Level Agreements (SLA’s).
• Proactively monitor engineer’s activity to ensure that you touch base with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
• Build and maintain good working relationships with your Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM) to ensure all calls are actioned accordingly
• Work closely with your manager and support your assigned Regional Service Manager (RSM) to meet customer expectations.
• Liaise with key clients over the phone to enhance both internal & external working relationships
• Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler. Sharing weekly data with RSM
• Monitor Scheduling Portal (Cash4Windows) to ensure real time visibility of your engineers, highlighting any anomalies to your RSM.
• Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA).
• Processing of orders to ensure all work is carried out in time to allow invoice to be created.

This really is a fantastic opportunity for someone who wishes to advance their current career, or make a career change within a different sector with full training, development and earning progression.

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Ideally, at least 6/12 months experience in an office-based environment.
• Demonstrable experience within a Customer Service/Dispatcher role would be an advantage.
• A clear communicator with a good telephone manner.
• Good written/email communications skills.
• Computer literate with Basic Microsoft Excel skills, such as accurate data inputting, sorting & filtering.
• This is a full-time, office-based role. Ideally, candidates will live within a 30minute commute to our offices and Training Academy at Salford Quays. We are very centrally located, with free parking on site and fantastic bus & metro stops within a 3–5-minute walk.
• Our working hours are Monday – Friday 8:30am – 5pm.

Benefits

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Starting Salary: £24,500 per annum.
• Salary after completing 6-month training & probation: £25,500 per annum.
• Salary after 12 months: will be reviewed
• Royal London Pension

• Life Assurance 4x Salary
• Free Parking on-site
• Free gym on-site
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
• Paid Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Paid Birthday Holiday
• Development and progression opportunities

A Little More About Marlowe Fire & Security

We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Alarm Communications acl.uk.com/careers

Clymac clymac.co.uk/careers

FAFS Fire & Security fafsfireandsecurity.com/careers

Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/

Morgan Fire Protection morganfire.co.uk/recruitment/

Victory Fire morganfire.co.uk/recruitment/

Marlowe Smoke Control marlowe-aov.co.uk/careers/

Hadrian Technology marlowefireandsecurity.com/vacancies/

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.