Senior Investigations Officer - Talent Pool

Senior Investigation Officer, HCCC - Clerk Grade 9/10 - Creation of talent pool for temporary roles

The Health Care Complaints Commission (HCCC) is looking for Senior Investigators to investigate the most serious complaints about health practitioners and health organisations. You will play a central part in ensuring that members of the NSW public are kept safe from the practitioners and organisations who they entrust their health and safety. to.

We are looking to create a talent pool for potential upcoming temporary vacancies for a period of up to 6 months with the opportunity for extension. Through this recruitment we are establishing a dynamic talent pool for the Senior Investigation Officer role to fill vacancies for the future. Applications are continuously reviewed. If you’re a great fit, you will be invited for an interview at the earliest opportunity.

About the role

We’re looking for diverse and dynamic people to join us in making a real difference to the health and safety of the NSW public.

Senior Investigation Officers are responsible for the carriage of varied and complex investigations into health practitioners and health organisations who appear to be posing a serious risk to public health and safety.  

The role requires the effective and efficient conduct of investigations in accordance with relevant legislation and HCCC policies and procedures.

To learn more about the position, please view the Role Description here.

About you

· A natural problem solver with at least five (5) years experience in leading / conducting regulatory / criminal investigations.

· Experience conducting proactive investigations resulting in a range of regulatory outcomes.

· Experience monitoring and enforcing regulatory outcomes such as Interim and Permanent Prohibition Orders.

· Experience in conducting respondent / person of interest interviews, statement taking, evidence collection and analysis, and interpretation and application of legislation.

· Experience managing vulnerable witnesses, with a trauma informed focus and the ability to build and maintain rapport whilst obtaining clear, factual information.

· Experience in identifying and proactively addressing risk throughout the investigation process.

· Experience in assessing and analysing information to develop and present recommendations to senior staff.

· Experience with identifying appropriate sources of evidence and lines of enquiry and compile high level briefs of evidence.

· Driven, motivated and able to progress investigations within designated timeframes and with minimal oversight.

· Well-developed written communication skills and proficiency in report writing and critical analysis.

· A strong communicator with excellent verbal communication and interpersonal skills, the ability to work well as a team member and communicate effectively with people from a diverse range of cultures, backgrounds and experiences.

· Ability to demonstrate empathy and sensitivity while maintaining independence and impartiality.

· Well-developed technical skills in respect of the Microsoft suite of programs and applications.

How to apply:

For your application to be considered, you must submit your application online and include an updated resume (up to 5 pages) and a cover letter (up to 2 pages) outlining your interest and suitability for the role with reference to the key accountabilities and challenges outlined in the role description.

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role.

This recruitment will be used to create a talent pool to fill ongoing and temporary full-time and part-time vacancies as they arise over the next 18 months.

Why us?

· We have a strong flexible working culture and support flexible work arrangements including hybrid working arrangements

· We invest in capability development and support mobility to gain meaningful experiences

· We support your health and wellbeing through our wellbeing initiatives such as Fitness Passport, Headspace subscription and more.

To learn more about the HCCC, please view our website here.

Recruitment enquiries:

For role specific questions:

Chelsea Ball, Manager Investigations cball@hccc.nsw.gov.au

For recruitment process questions please contact HCCC People and Culture at people@hccc.nsw.gov.au.

For more information about Employment at HCCC please click here.

The Health Care Complaints Commission values a culture that supports diversity and inclusion. We encourage applications from people with disability, from Aboriginal and Torres Strait Islanders, and people from LGBTQI+ and culturally and linguistically diverse backgrounds.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the P&C Team on people@hccc.nsw.gov.au.

The Commission is an Equal Employment Opportunity Employer.

Applications close: 07 October 2024

Location: New South Wales, AU

Posted Date: 10/1/2024