Manager Application Services – Salesforce - ICT Division – Clerk Grade 9/10

• 12-month Full Time Temporary contract with possibility to extend

• Clerk Grade 9/10 (salary range $144,140 – $146,966 plus super and annual leave loading)

• Location – Central Sydney office

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role

You will lead the Application Service team and responsible and accountable for efficient management and administration of the Information Technology Platforms and Applications. The Manager Application Services uses the highly developed information technology knowledge and skills to enhance productivity in the complex and diverse areas of platforms and applications management, implementation, quality assurance, support and vendor management.

About you

You will be a customer centric, dynamic and design thinking Salesforce specialist with demonstrated experience in SAP integration which includes undertaking detailed analysis of the information management requirements across all systems and developing information management standards.

You will have strong communication (written and verbal) skills, be able to effectively communicate with key project stakeholders and vendors to develop data models that reflect current and future needs of the organisation. You will be a driven individual who is motivated to lead a team to providing operational excellence.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.

Other benefits of working with us

· You will have access to training, development and mentoring opportunities.

· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

· relevant tertiary and/or professional qualifications in ICT or related discipline or

· significant demonstrated experience with management of ICT platforms and applications including cloud based within large organisations

· be willing to do a Criminal Record Check

· hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

How to apply

You MUST submit your application online through iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.

Your application must include:

· your resume (no more than 5 pages)

· cover letter (no more than 2 pages). In your cover letter, please address the following 3 target questions below

1. Demonstrate your experience with Salesforce platform. Provide examples of projects you have worked on.

2. Demonstrate your Integration experience in supporting or implementing enterprise solutions and cloud applications Integration with Salesforce Platform. Please highlight if you have SAP Integration experience.

3. Provide information on your level of knowledge related to finance.

Make sure your application is complete and you have answered all questions before you submit it.

Do you need help to apply?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

· If you have questions about the role, you can contact the Hiring Manager – Shweta Mehndiratta on 0433 213 177 or email: shweta.mehndiratta@legalaid.nsw.gov.au.

· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

· The Role Description sets out the responsibilities of the role.

· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

· Applying for a Role

· Working at Legal Aid NSW

Location: The Rocks, AU

Posted Date: 10/1/2024