Participant Follow Up Function Officer

Participant Follow Up Function Officer

Employment Type: 2 x Full Time Temporary for a period up to 30 June 2025 with the possibility of extension
Position Classification: Health Manager Level 1
Remuneration: $81,581 - $108,532 per annum, excluding superannuation
Hours Per Week: 40 (38 Standard, 2 hours towards ADO)
Location: 1 Reserve Road, St Leonards, Sydney
Requisition ID: REQ521613

Effective communicators who want to make a difference in bowel cancer outcomes for the people of NSW are invited to apply for the Participant Follow Up Function (PFUF) Officer role.

• Be part of an organisation that makes a difference in cancer control in NSW.
• Contribute to better bowel cancer outcomes
• Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Where you will be working

The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

What you will be doing

In this role you will be required to actively communicate over the phone with participants and health care professionals regarding bowel screening test results following participation in the National Bowel Cancer Screening Program. The PFUF Officer encourages participants along the bowel cancer screening pathway but does not provide clinical advice.

In addition, the PFUF team contributes to corporate knowledge to support the NSW Bowel Cancer Screening Program to meet strategic priorities.

You will have demonstrated experience in:

• Providing a high quality, person-centred service including adherence to privacy and confidentiality legislation, as well as efficient and accurate data entry, reporting, and record management.
• Communicating effectively and sensitively to establish rapport in challenging circumstances, e.g. participants who are distressed when faced with a positive result (noting that the majority of positive results do not result in a cancer diagnosis).
• Adapting communication styles with various audiences, such as participants and health care professionals, regarding medical procedures and health care systems, screening and diagnostic processes.
• Participating in peer review, quality assurance and/or quality improvement processes.
• Interpreting and communicating best practice guidelines, understanding possible risks and outcomes for participants of not following evidence-based guidelines and clinical advice, and understanding relevance and importance to different target audiences.
• Contributing to broader organisation initiatives such as the NSW Cancer Plan which aims to increase early detection of cancer and improve cancer outcomes.

If successful for interview candidates must bring original copies of essential qualifications to be sighted by the panel, and one copy to provide to panel.

For your application to be considered

To submit your application, please provide:

• Your resume (maximum five pages)
• A covering letter addressing the Essential Requirements, as outlined in the Role Description
• A response to the 2 Pre-screening Questions in a separate word document.

Essential requirements

• Tertiary qualifications in a health-related discipline and/or relevant experience in a health/science field.
• Extensive communications skills and experience working directly with customers/patients in a customer service or ideally health environment.
• Demonstrated ability to work successfully in small work group teams to provide a high-quality service.
• Experience in managing stressful or critical customer/patient interactions with minimal direction.
• Highly developed skills in data entry in Microsoft Office applications and electronic medical record systems/databases.

Pre-screening questions

Question 1 (250 word limit)

Consider a specific occasion when you had to convey information to a patient/client to influence them to change their behaviour or engage in action. Briefly outline this specific situation, how you interacted with the patient/client, the patient/client’s response, and the outcome.

Question 2 (250 word limit)

Describe a situation when a number of important things required your attention and time did not allow you to complete them by the deadline. How did you manage this? What was the outcome?

Interested?

For more information:

1. Click here for the Role Description
2. Find out more about applying for this position

For more information about the Cancer Institute NSW please visit www.cancer.nsw.gov.au. For role related queries or questions contact Shaleni Bosly on 02 8374 4559 or Shaleni.Bosly@health.nsw.gov.au.

Applications Close: Thursday, 3 October at 11.30 pm.

All Cancer Institute roles are based at St Leonards, Sydney, and candidates are required to be Sydney based.

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.
Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.

The Cancer Institute NSW supports flexible working practices for all employees and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disabilities. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health. For more information please visit www.steppingup.health.nsw.gov.au.

Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and during their employment.

To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.

To submit your application please visit https://jobs.health.nsw.gov.au/cinsw

Location: The Rocks, AU

Posted Date: 10/1/2024