Director of Housing Services

At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We are on an exciting journey to transform our customer offer to ensure that at every opportunity, our customers receive first-class service from us. But not just that, we want our services to be customer led. We want our customers to play a meaningful role in designing services and holding us to account to make sure we deliver!

We’re looking for a Director of Housing Services to lead or Housing Services teams. This is a pivotal leadership role, essential to delivering our strategic goal of Excellence Through Customer-Influenced Services and the Customer First Agenda.

About the role and person:

• 35 hours
• Permanent

As our Director of Housing Services, you’ll lead the future development of our housing services to ensure a seamless, responsive, and cost-effective experience for all Accent customers. Your leadership will ensure that our customers not only receive the very best services but also actively shape how those services are delivered. Your role will ensure that we deliver the right services to existing and future customers.

For an overview of the key responsibilities and results areas of this role please click here

Salary

The salary for this position is circa £100,000 per annum for applicants who fully meet the requirements of the post.

This post will also receive a £5,000 car allowance.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts. 
• Cycle to work scheme.

What skills/behaviours do you need to be our Director of Housing Services?

• Significant experience or qualification in relation to Housing Management or associated Customer Services.
• At least 5 year’s leadership and management experience, with responsibility for managing teams in the delivery of customer services preferably housing related
• Excellent leadership and motivational skills to create a high-performance team culture
• Able to convert corporate strategy objectives into deliverable targets / objectives for the team and team members
• A proven track record of delivering high quality services to customers
• Commitment to customer consultation and engagement for real influence on service delivery
• A passion for making sure that all our customers are included; economically, financially, and digitally
• Excellent understanding of performance data and analytics
• Strong commercial acumen and proven experience of managing contracts effectively
• Well-developed interpersonal and communication skills both written and verbal
• Strong judgement and decision-making skills to the benefits of all stakeholders
• Numeracy and literacy skills essential. IT literacy, confident in use of MS Office applications as well as the ability to use company operational software

Location

The successful candidate will be required to travel to all our sites around the country.

We’re a keen promoter of agile working and encourage working from home, as long as we meet our customers’ needs.

We’ll provide you with the equipment and software you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Who are Accent?

We’re a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers.

We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need.

But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be.

Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future.

As anchor institutions in the communities where we work, it’s important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes.

Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver.

We never stop evolving – we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it’s an exciting time to join Accent.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: 

"PeopleServices@accentgroup.org"

To apply, please visit our website via the button below.

Close Date: 11/10/24

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold sponsorship.

We are excited about our future and if you are too, we’d love to hear from you.

Location: Bradford, GB

Posted Date: 9/30/2024