Field Service Representative(FSR)/Senior Technician

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.

The Group provides services and systems to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

A member of the UTAC Special Vehicles UK Team, this role is involved in delivering project work for UTAC Special Vehicles as well as providing global service & maintenance capability.

We are a project orientated business and see a large number of various project types; from small volume minor modification of OEM platforms through to larger volumes of Small Series Type Approved conversion activity. Most projects require elements of electromechanical and trim skillsets and typically involve stripping a car to BIW, installing and modifying electrical and mechanical systems and components before rebuilding. Tasks can also include off vehicle sub assembly, chassis development as well as bespoke installations of trim and electronic systems to the vehicle interior, working alongside UTAC SV’s engineering function in the design and development of future vehicle projects.

Primarily based at our Millbrook site in Bedford, when not deployed the FSR will carry out the duties of one of our senior technicians.

The Senior Technician element requires support to various projects in the development & build of prototype vehicles as well as series production activity to gain a complete understanding of the vehicles to be supported in service. As a Field Service Representative, the role will conduct support, inspection, maintenance and repair activity of Special Vehicles products around the world.

Roles and Responsibilities

• Work independently when modifying vehicle system to a very high standard
• Working in conjunction with Engineering, Team leaders and Technician Supervisors to champion and lead small scale production/prototype activities
• Assist Production engineering to define processes in order to ensure repeatable quality of output in a timely manner
• Diagnosis of complex vehicle mechanical & electrical faults at component and harness/wiring level and conduct and direct appropriate sanctioned rework to the required quality standard
• Lead the strip, modification and build of vehicles for the installation of bespoke in vehicle electrical, mechanical and structural systems
• Produce reports to record inspection, maintenance and repair activity, providing written and photographic evidence as required
• Focus on continuous improvement - working with the engineering and production leadership teams to improve efficiency/quality during build.
• Lead health and safety standards and behaviours
• Act in accordance with the behaviours for UTAC group staff at all times.

Person Specification

Person Specification

Experience

• Familiar with the design, assembly and operation of Civilian Armoured Vehicles (CAVs) in a variety of environments
• Broad knowledge of maintenance processes, policies, capabilities, practices, support resources and other elements required to effectively represent the business when overseas.
• Experience conducting maintenance operations and inspections in an MoD Equipment Support environment would be beneficial.
• Strong customer focus with the capacity to communicate effectively with relevant stakeholders in order to resolve problems.
• Effective collaboration with team members, other employees and external customers. Placing higher priority on team and organisation goals above personal goals is essential.
• Experience in the automotive field with prototype vehicle modification and repair required

Qualifications

• Formally trained with recognised L3 motor vehicle qualifications e.g. C & G, Institute of Motoring (IMI)
• MOT tester certified, or equivalent

Core Competencies

• Skilled & competent vehicle technician
• Vehicle systems repair, modification & diagnostics
• Able to follow and develop procedures.
• Flexible and adaptable to new situations.
• Able to read and understand engineering drawings.
• MS Office literate

Personal Behaviours

• Desire to provide excellent service and produce best in class results.
• Ability to work under pressure.
• Problem solving mentality, an agent for change, establishing, driving and embracing industry best practice.
• Able to work proactively within a team and provide leadership when the opportunity presents

Essential requirements:

• SC clearance or ability to achieve this (UK national with residency in UK for last 5 years)
• Full UK driving license including C1 classification.
  
  

For you, as a potential UTAC SV team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.

By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.

Our reward and benefit programmes are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.

In the UK this includes ;

• Life Cover
• Access to a wide range of discounts and offers via the Perkz reward scheme
• Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity.
• Healthcare cashback plans
• Generous holiday benefits
• Contributory pension schemes
• Attractive family friendly policies; maternity, paternity, shared parental leave, flexible working.
• Access to a variety of employee assistance support services.

Learn more about UTAC and what and how we do what we do at www.utac.com

Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.

Note to Recruitment Agencies :

UTAC do not accept speculative applications from agencies for our open positions and any submissions made will not be accepted and no fees will be accepted or paid in respect of speculative CVs received.