Customer Journey Owner

Customer Journey Owner

The Customer Journey Owner will own the design and delivery of servicing journeys and customer experience of the growing customer base. You will leverage the tech estate including, cutting edge, generative AI capabilities to put customers first whilst enabling efficient and streamlined servicing. You will collaborate closely with various teams across the organization to shape best in class multi-channel customer experiences and bring them to life, at pace.

Customer Journey Owner Essentials:

• Are obsessed with designing and bringing great customer experiences to life.

• Like working as part of an ambitious and fast-moving network.

• Have a clear vision and a strong will to fight for your ideas.

• Lean Six Sigma or Design Thinking experience or qualifications

• Excellent problem-solving skills and attention to detail, with a passion for delivering

high-quality products.

• Strong communication and collaboration skills, with the ability to work effectively in

cross-functional teams.

Customer Journey Owner Desirables:

• Have a keen interest in AI and practical applications of large language models

• Have domain knowledge in the consumer lending and/or banking industry