Customer Success Manager

Company Insight:

• Privately owned & industry-leading global scale-up Marketing Technology (Martech) platform.
• Built by industry leaders for industry leaders, leading to multiple awards.
• We’ve placed multiple people into this great business who are thriving!
• Continued sales growth, which is why they need another CSM!

The Solution:

With a range of marketing automation and insight tools, the solution helps marketing professionals make key, intelligent & data driven decisions to optimise their performance marketing efforts across a range of channels.

The Role:

As the Customer Success Manager you will be an advocate for you clients and point of strategic contact for a book of customers generating around £400k per annum in revenue.

Your role is to provide maximum client satisfaction, helping customers see value from the range of modules (drive adoption) within the platform and ultimately attain retention.

Commercial awareness is key as you’ll champion upsell opportunities combined with a customer centric approach to account growth.

It’s important to note that clients may operate on a monthly rolling basis and so a firm ‘finger on the pulse’ and an unbeatable level of service delivered at every touch point is vital.

The ideal Candidate:

• Previous experience in a Customer Success, Account Management or Client Servies role, ideally with a marketing aligned SaaS solution.
• A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
• A drive and desire to achieve, exceed and grow!
• Self-motivated and able to work autonomously.
• The desire to learn and improve. No ego’s here!
• Prior experience of using Planhat or comparable CSP is beneficial.

The Benefits:

• A base salary of £45,000k-£50,000 plus bonus.
• Medical & dental Insurance
• Twice weekly team lunch
• And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!