Workmans Recruitment
Resident Liaison Officer
Job Location
Sompting, United Kingdom
Job Description
Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations. Working as a close-knit team, the organization has successfully proven its ability to be a serious competitor in the construction industry.
We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.
Main Duties:
* Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
* Handle residents' complaints and issues through email, phone, or home visits.
* Collect Key Performance Indicators (KPIs) upon work completion and log the results.
* Arrange appointments for workers and subcontractors where necessary.
* Build strong relationships with residents to ensure satisfaction and smooth project execution.
* Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.
Essential Skills/Knowledge:
* Full UK Driving License.
* Strong face-to-face customer service experience.
* Confident and calm communicator within a face-to-face environment.
* Strong time management and organizational abilities.
* Flexible to accommodate the needs of the residents.
* Able to communicate effectively with people from diverse backgrounds.
* Basic IT knowledge.
Package:
* Salary: £24,000 to £30,000 per annum.
* Company Car + Fuel Card.
* 21 days of holiday + bank holidays and Christmas closure.
* Birthday day off.
* Company pension.
* Healthcare/Life Insurance.
* Company-branded uniform, PPE, work phone, iPad.
* Company events and discount portal.
Additional Information:
* A DBS check will be carried out on your behalf at the company's expense.
* You must be eligible to work in the UK.
* Six-month probationary period.
* As part of the interview process, you will be required to complete an aptitude test.
Working Hours:
* Monday to Friday
* 8:00 AM - 5:00 PM (1 hour for lunch).
* 40 hours per week
Location: Sompting, GB
Posted Date: 9/29/2024
We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.
Main Duties:
* Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
* Handle residents' complaints and issues through email, phone, or home visits.
* Collect Key Performance Indicators (KPIs) upon work completion and log the results.
* Arrange appointments for workers and subcontractors where necessary.
* Build strong relationships with residents to ensure satisfaction and smooth project execution.
* Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.
Essential Skills/Knowledge:
* Full UK Driving License.
* Strong face-to-face customer service experience.
* Confident and calm communicator within a face-to-face environment.
* Strong time management and organizational abilities.
* Flexible to accommodate the needs of the residents.
* Able to communicate effectively with people from diverse backgrounds.
* Basic IT knowledge.
Package:
* Salary: £24,000 to £30,000 per annum.
* Company Car + Fuel Card.
* 21 days of holiday + bank holidays and Christmas closure.
* Birthday day off.
* Company pension.
* Healthcare/Life Insurance.
* Company-branded uniform, PPE, work phone, iPad.
* Company events and discount portal.
Additional Information:
* A DBS check will be carried out on your behalf at the company's expense.
* You must be eligible to work in the UK.
* Six-month probationary period.
* As part of the interview process, you will be required to complete an aptitude test.
Working Hours:
* Monday to Friday
* 8:00 AM - 5:00 PM (1 hour for lunch).
* 40 hours per week
Location: Sompting, GB
Posted Date: 9/29/2024
Contact Information
| Contact | Human Resources Workmans Recruitment |
|---|