NCO Europe
French Speaking Customer Service Representative
Job Location
Penwortham, United Kingdom
Job Description
Job Descrption: French Speaking Credit Specialist
Salary: £23,308.00
Location: Preston, Uk
Description
The purpose of this role is to contact Global Telecoms Client customers receiving a variety of telecommunications services across Canada, Caribbean & Latin America (CCLA) by telephone and email, to secure payments for all overdue invoices. In this role, associates must deliver an effortless customer experience by liaising with internal business partners and resolving complex account issues to positively impact customer payment behavior.
Our goal is to:
* Deliver an effortless customer experience on every interaction
* Drive continuous improvement to streamline work processes
* Develop and implement innovative strategies to exceed key organisational goals
This role of the Customer Service Representative is to operate around three key dimensions:
* Maintain high quality standards in customer calls, emails and accounts worked
* Consistently exceed individual KPIs and contribute positively towards overall team performance
* Respond to change positively and assist Management to identify improvement opportunities in day to day tasks.
Principal Responsibilities
* End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
* Billing disputes:
* Deliver an exceptional experience to internal and external Global Telecoms Client customers.
* Initiate customer feedback surveys via email for all two-way interactions
* Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
* Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
* Translate customer correspondence (for agents supporting languages other than English).
* Missing payment investigations
* Customer account changes (name, address, contact, VAT number, PO numbers)
* Payment or credit allocations and/or refund eligibility
Skills, Experience & Attributes
* Experience of working in a customer service / collections / credit control environment
* Excellent verbal and written communication
* Fluent French both verbal and written that will be required as part of the role
* Good computer skills
* Sufficient mathematical knowledge
* Attention to detail
* Ability to multi-task and set priorities
* Knowledge of collection techniques preferable
* Negotiation skills & conflict resolution
* Tenacity and resilience
* Dispute resolution
* Treats customers as valued, respected, important individuals
* Actively supports initiatives to improve performance and drive efficiency
* Delivers expected results, exceeds KPI’s
Location: Penwortham, GB
Posted Date: 9/28/2024
Salary: £23,308.00
Location: Preston, Uk
Description
The purpose of this role is to contact Global Telecoms Client customers receiving a variety of telecommunications services across Canada, Caribbean & Latin America (CCLA) by telephone and email, to secure payments for all overdue invoices. In this role, associates must deliver an effortless customer experience by liaising with internal business partners and resolving complex account issues to positively impact customer payment behavior.
Our goal is to:
* Deliver an effortless customer experience on every interaction
* Drive continuous improvement to streamline work processes
* Develop and implement innovative strategies to exceed key organisational goals
This role of the Customer Service Representative is to operate around three key dimensions:
* Maintain high quality standards in customer calls, emails and accounts worked
* Consistently exceed individual KPIs and contribute positively towards overall team performance
* Respond to change positively and assist Management to identify improvement opportunities in day to day tasks.
Principal Responsibilities
* End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
* Billing disputes:
* Deliver an exceptional experience to internal and external Global Telecoms Client customers.
* Initiate customer feedback surveys via email for all two-way interactions
* Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
* Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
* Translate customer correspondence (for agents supporting languages other than English).
* Missing payment investigations
* Customer account changes (name, address, contact, VAT number, PO numbers)
* Payment or credit allocations and/or refund eligibility
Skills, Experience & Attributes
* Experience of working in a customer service / collections / credit control environment
* Excellent verbal and written communication
* Fluent French both verbal and written that will be required as part of the role
* Good computer skills
* Sufficient mathematical knowledge
* Attention to detail
* Ability to multi-task and set priorities
* Knowledge of collection techniques preferable
* Negotiation skills & conflict resolution
* Tenacity and resilience
* Dispute resolution
* Treats customers as valued, respected, important individuals
* Actively supports initiatives to improve performance and drive efficiency
* Delivers expected results, exceeds KPI’s
Location: Penwortham, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources NCO Europe |
|---|