GVR Solutions Ltd
Customer Service Administrator
Job Location
Nine Ashes, United Kingdom
Job Description
Customer Service Administrator required in Essex
GVR Solutions are working with a very well established and leading contractor and Developer based in Essex who are in the market for a Customer Service Administrator to join their team.
The role will be office based with 1 day a week working from home and will require site visits monthly.
Key responsibilities of the Customer Service Administrator:
* Manage emails within the customer service inbox and calls.
* Respond to customers enquiries in a prompt and efficient manner within agreed timeframes.
* Log new defects where required to various trades/contractors/site.
* Upload and update new completions, on warranty spreadsheets and the data base system in place.
* Ensure notes are kept up to date with all correspondence records.
* Keep purchasers regularly updated regarding the progress of their issues, including lead times.
* Chase contractors ensuring they are reaching their SLA’s.
* Work with the team to ensure Contra charge spreadsheet is up to date and communicated to commercial team.
* Daily management of customer service operative diaries, weekly check in calls to run through bookings etc.
Key skills / requirements:
* Personable and clear communicator.
* NHBC and Defect knowledge.
* A flexible attitude to prioritizing an ever-changing workload.
* Understanding and sympathetic to customer concerns.
* Analytic and structured in their approach to dealing with customer related issues.
* A team player with a can-do attitude.
* Competent using IT and adaptable to new systems.
If you are interested in the above Customer Service Administrator role, please get in touch today
Location: Nine Ashes, GB
Posted Date: 9/28/2024
GVR Solutions are working with a very well established and leading contractor and Developer based in Essex who are in the market for a Customer Service Administrator to join their team.
The role will be office based with 1 day a week working from home and will require site visits monthly.
Key responsibilities of the Customer Service Administrator:
* Manage emails within the customer service inbox and calls.
* Respond to customers enquiries in a prompt and efficient manner within agreed timeframes.
* Log new defects where required to various trades/contractors/site.
* Upload and update new completions, on warranty spreadsheets and the data base system in place.
* Ensure notes are kept up to date with all correspondence records.
* Keep purchasers regularly updated regarding the progress of their issues, including lead times.
* Chase contractors ensuring they are reaching their SLA’s.
* Work with the team to ensure Contra charge spreadsheet is up to date and communicated to commercial team.
* Daily management of customer service operative diaries, weekly check in calls to run through bookings etc.
Key skills / requirements:
* Personable and clear communicator.
* NHBC and Defect knowledge.
* A flexible attitude to prioritizing an ever-changing workload.
* Understanding and sympathetic to customer concerns.
* Analytic and structured in their approach to dealing with customer related issues.
* A team player with a can-do attitude.
* Competent using IT and adaptable to new systems.
If you are interested in the above Customer Service Administrator role, please get in touch today
Location: Nine Ashes, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources GVR Solutions Ltd |
|---|