Inside Technical Support & Sales Representative

Leybold France is the French subsidiary of Leybold GmbH (Germany), which is part of the Vacuum Techniques business area of the Atlas Copco Group. Leybold has been developing, manufacturing, marketing and providing after-sales service for more than 170 years of vacuum solutions for industry and research. As part of its commercial development, Leybold France is recruiting its:

Inside Technical support & Sales Representative (M/F/D)

Do you like to take on challenges, are you demanding in your work, and do you know how to adapt to each market segments/applications demands to offer the best possible customer experience and satisfaction within an international organization? We are giving you the opportunity to achieve this goal with this new position to be filled as soon as possible

The role :

You help to support our growth strategy and expand our market share through your technical and commercial support provided for the sales of equipment and associated systems to LEYBOLD's customers in France by guaranteeing the veracity of the information transmitted and the punctuality it requires. To do this, you will need to:

1. Analyse on a technical/scientific level the needs of the customers and respond to the incoming requests in the different sectors (incoming calls, generic mailboxes, digital leads generation, calls for tenders).
2. Build technical & commercial solutions and promote them to customers either directly or in partnership with the field sales team and any technical experts.
3. Manage complex tenders & projects with the various internal contacts (Sales, Admin, PLM, System Dpt.,....).
4. Monitor and participate in the closing of opportunities generated in conjunction with the field sales force and participate, if necessary, in the coordination of key accounts when necessary.
5. Conduct internal/external technical product and concept training.
6. Be an actor in product information campaigns on a targeted customer base. Identify & qualify Leads as part of prospecting campaigns.
7. Populate and use the CRM according to the performance indicators in force.
8. Be an actor in the customer experience and satisfaction with the processing of complaints and/or dissatisfactions.

What we expect of you?

1. A higher scientific education (bachelor’s or master’s degree in physical measurements, chemistry, engineering, mechatronics ...).
2. A good knowledge of vacuum technologies with a significant experience in the industrial and/or scientific field.
3. Excellent interpersonal skills that allow you to work as part of a team and to serve renowned industrial and academic clients in a wide range of cutting-edge sectors (Transport, Energy, Health, Agri-food, Research, etc.).
4. Passion for commercial relationships and a first experience in this field.
5. Fluent English will help you to adapt to our organization.
6. The position requires autonomy in the organization of work as well as a strong technical curiosity and ease of use with digital tools.

What can you expect from us?

1. A stimulating working environment in a dynamic and structured organization in the exciting world of vacuum technologies.
2. The training and information required (organization, management of tools, products, etc.) to meet the requirements of the position.
3. Regular exchanges with international colleagues and professional development opportunities in the Atlas Copco group in France and beyond.
4. An attractive compensation and benefits package.

The position is based in Les Ulis (91) or Bourg Lès Valence (26) and is administratively attached to the head office based in Les Ulis.

The salary range must be defined according to the candidate's profile and experience.

Please send your application in French and English to the attention of Sandra Stojisavljevic, HR Manager CC Leybold EMEA South, sandra.stojisavljevic@leybold.com

About Leybold:

Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.

The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.

Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.