PC/Hardware Support Analyst (Contract) - La Vergne, TN

PC/Hardware Support Analyst

Requirements:

Installation: Installing and configuring computer hardware and software, including PCs, peripheral devices, and network infrastructure equipment (with guidance)

Troubleshooting: Diagnosing and fixing software and hardware issues of varied network and local applications (with guidance on non-standard applications)

Security: Installing and updating patches and monitoring software to protect client and server computers

Support: Responding to IT questions from employees and providing technical support when needed utilizing Good Customer Service skills

Documentation: Maintaining and updating technical documentation

Testing/Building: Building (PXi) and testing new hardware including software before full-scale installation

Specifics:

Experience with Windows 7/10/11 & latest Windows Server Versions

Experience with Zebra/Sato label printers (configuration and troubleshooting)

Able to lift minimum 50 lbs.

Able to transverse 800K warehouse for support throughout site

Ability to work under pressure

Ability to work in a team environment

Once familiarized with environment and standard issues have the ability to work independently for support

Dependable - 40 hours a week, on-time, available for OT with notice.

9 hour days - M-F (8+1hour lunch) 8am - 5pm. Some weekend coverage may be required.

Preferred (Plus) Skills

Experience with Intune/Azure (Entra)

Experience with ServiceNow

Experience with Veeam Backup Solutions

Experience with Hyper-V