Solutions Architect

MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPC offers employees ample opportunities to enhance their skills and grow as people. In 2021, 64 Associates received promotions which is 20% of our workforce!

Innovation

MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation:

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  401k matching and ROTH option

  
  


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  Fitness facility located in Cleveland

  
  


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  Company sponsored events (picnics, cookouts, and volunteering opportunities).

  
  


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  Competitive Medical, Dental and Vision package.

  
  


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  Company paid Holidays and Paid Time Off.

  
  


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  Career paths and advancement

  
  

The Solution Architect presents MCPC’s technical solutions to our clients. A Solution Architect must be able to expand the discussion to cover an end-to-end technology solution, elaborating on all aspects of the product and services offering from MCPC. As a member of the sales team, the Solution Architect works collaboratively with the MCPC Account Manager to identify the customer requirements, design a product set or solution that meets those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer.

Key Tasks and Responsibilities (Summarize the major essential duties and responsibilities regularly performed and normally assigned to this position):

The MCPC Solution Architect must bring a high level of professionalism to their job every day and is expected to continually advance in their professional career at MCPC. Additional training and certifications are expected of a MCPC Solutions Architect.

This position will work closely and collaboratively with Sales, Project Managers, Subject Matter Experts and Engineers. SA will focus on managed device lifecycle services.

The Solution Architect is expected to manage and prioritize time in the following areas:

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  Engaged in the sales process working collaboratively with Solution Consultants on qualified opportunities; interacting with key partners, stay current on industry best practices, emerging technologies, and manufacturer’s technology offerings (50%)

  
  


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  Billable services through assessments, designs, and technical project oversight; (50%)

  
  

Key Outcomes of the Position (Describe the desired outcomes of the tasks and duties performed in this position):

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  Customers advised on issues related to the solution design and deployment including complexity, trade-offs, and technical and business process impact

  
  


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  Contribute to MCPC’s trusted advisor status with customer base

  
  


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  Generate follow-on business resulting a from successful project engagements

  
  


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  Increase product and services gross margin

  
  


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  Services and solutions meet/exceed Customer expectations

  
  

Accountabilities and Performance Measures

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  Solution Product Margin

  
  


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  Solution Services Margin

  
  


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  Solution Services Utilization

  
  


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  Customer Satisfaction

  
  


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Document Creation

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  Products, services, or solutions sold are relevant, effective, right fit, and complete for the customer.

  
  


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  Delivered proposals are technically complete, able to be engineered, competitively priced, and in compliance with MCPC defined practice standards.

  
  


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  Generate Proposals or Statements of Work utilizing MCPC’s standard tool set which include qualification questions, WBS, and OEM configuration tools.

  
  


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  Create solution designs with Visio and/or other documentation tools.

  
  


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  Build project estimates in compliance with practice defined templates and pricing strategies.

  
  


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  Technology Brief (how will newly introduced technology could benefit the client)

  
  


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  Prepare pre-sales materials required to assist in the sales process.

  
  

Technical Responsibilities:

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  Stay current on relative technology, MCPC service offerings, value propositions, representative case studies, and pay special attention to those technical areas that complement the MCPC identified practice areas.

  
  


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  Based upon information garnered from meeting with a client, identify the appropriate products and services that best fit the stated needs, goals and desires expressed.

  
  


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  Maintain vendor relationships on a regional level to ensure maximum sales presentation effectiveness, goodwill and the reception of leads

  
  


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  Billable services through assessments, designs, and technical project oversight

  
  


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  Work with the delivery team to map a design into a solution roadmap to help customers solve their objectives.

  
  


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  Timely communications with MCPC Project Management regarding timelines and budget

  
  


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  Effectively communicate solutions architecture to the customer, third parties and project teams

  
  


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  Participate in account relationship and issue management activities with Solution Consultant

  
  


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  Maintain the appropriate sales and technical certifications.

  
  

Skills and Attributes Required:

Business related skills

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  Represent MCPC professionally.

  
  


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  Strong written and verbal skills

  
  


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  Strong collaboration skills

  
  


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  Problem Solving

  
  


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  Strategic and creative thinking

  
  


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  Well organized and detail oriented

  
  


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  Ability to multi-task

  
  


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  Customer Focused

  
  


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  Self-motivated and strong work ethic

  
  

Experience and Educational Requirement:

Technical Experience:

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  Undergraduate degree in Computer Science, Business, Engineering, or related field

  
  


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  Subject Matter Expert (SME) in one or more areas of technology

  
  


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  5+ years’ experience in medium to large enterprise design

  
  


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  Demonstrated experience in a technical architecture and design role.

  
  


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  Engineering experience a plus

  
  

Physical Requirements:

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The ability to drive to and from customer appointments is required. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting.

Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions. MCPC allows four pre-approved work at home days annually.”

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

All your information will be kept confidential according to EEO guidelines.