Technical Support Administrator

Job Description Overview

S2 Global, an OSI Systems Company is seeking a Technical Support Administrator to work in its Torrance, CA location.

S2 Global is the leading provider of security screening solutions and has extensive experience in program assessment, technology deployment, operation management, image analysis and maintenance services at major events, ports, land borders and air cargo facilities. Focused on Operations, Integration and Training, S2 Global's solutions ensure that customers have the advanced technologies and sophisticated techniques to significantly increase their screening capabilities.

Responsibilities

• Provide post installation tier 1 helpdesk support for any of S2's deployments
• Administer the necessary IT components, such as servers, networks or software, supporting S2's solution at any of the customer sites
• Perform continuous monitoring of the systems and applications supporting all S2 installations
• Work with vendors on the provisioning of equipment and services for the deployment of the S2 services
• Support team initiatives regarding shipping, warehousing, and other logistics and fulfillment related activities, working closely with team members to support client needs.
• Managing and deploying software packages as documented in a release management and configuration management process.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the Company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• 3+ years of work experience in information technology with a focus in general IT support
• Some experience working as helpdesk technician
• High School Diploma or GED
• Able to understand IT terminologies
• Has the capability to troubleshoot issues that are related to an IT issue
• Must work in the Torrance Office as required
• Able to work with customers to achieve overall project objectives
• Experience working in a global environment across multiple time zones.
• Must be able to work in the United States without sponsorship

Candidates for this role will need to successfully pass a US Federal Background check (DCSA e-QIP, and Live Scanning fingerprints).

Please review our benefits here: Life at OSI
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

Location: Alondra Park, CA, US

Posted Date: 9/27/2024