Velocity Recruitment
Resident Liaison Officer - Social Housing
Job Location
Camden, United Kingdom
Job Description
Exciting opportunity for a RLO to work with a Property Services company!
* Up to £33k + car allowance or vehicle
* Driving licence is essential
* Kilburn based
* Social Housing experience required!
The Role:
We are looking for an RLO to work with a leading Property Services company. You must be compassionate and have experience within a background in Property Services. The project you will be working on is a SHDF, scope of works include: EWI, CWI, Windows and Roof replacements, heating upgrades and extract fan installations. This project will run till early 2025 and the value of the contract is £2.6m
Responsibilities:
* Serve as the primary point of contact between residents and the construction/property services team.
* Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
* Address and resolve resident concerns and complaints promptly and professionally.
* Coordinate access to properties for inspections, repairs, and construction activities.
* Assist in organising and conducting resident meetings, forums, and events.
* Maintain accurate records of resident interactions, feedback, and resolutions.
* Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.
Requirements:
* Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
* Experience with use of Excel/Word for updating trackers and issuing letters.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused attitude.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with property maintenance, construction processes, and relevant regulations.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
* Competitive salary – Up to 33k + package
* Car allowance or vehicle
* Opportunities for professional development
Location: Camden, GB
Posted Date: 9/27/2024
* Up to £33k + car allowance or vehicle
* Driving licence is essential
* Kilburn based
* Social Housing experience required!
The Role:
We are looking for an RLO to work with a leading Property Services company. You must be compassionate and have experience within a background in Property Services. The project you will be working on is a SHDF, scope of works include: EWI, CWI, Windows and Roof replacements, heating upgrades and extract fan installations. This project will run till early 2025 and the value of the contract is £2.6m
Responsibilities:
* Serve as the primary point of contact between residents and the construction/property services team.
* Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
* Address and resolve resident concerns and complaints promptly and professionally.
* Coordinate access to properties for inspections, repairs, and construction activities.
* Assist in organising and conducting resident meetings, forums, and events.
* Maintain accurate records of resident interactions, feedback, and resolutions.
* Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.
Requirements:
* Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
* Experience with use of Excel/Word for updating trackers and issuing letters.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused attitude.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with property maintenance, construction processes, and relevant regulations.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
* Competitive salary – Up to 33k + package
* Car allowance or vehicle
* Opportunities for professional development
Location: Camden, GB
Posted Date: 9/27/2024
Contact Information
| Contact | Human Resources Velocity Recruitment |
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