Site Skills
Resident Liaison Officer - Stratford
Job Location
Stratford, United Kingdom
Job Description
On behalf of our client, Site Skills are seeking an Experienced Resident Liaison Officer for an upcoming Project in Stratford.
Position: Resident Liaison Officer
Location: Stratford
Project Duration: 6 Month Contract
Start Date: ASAP
Pay Rate: £15phr
Key Responsibilities:
* Offer comprehensive customer support through various channels, including phone, email, and written correspondence.
* Manage a diverse caseload from initiation to resolution, ensuring timely completion of all cases.
* Schedule appointments and address customer complaints effectively and empathetically.
* Collaborate with stakeholders to develop and implement action plans, monitoring progress until resolution.
* Enhance customer satisfaction by rebuilding relationships, conducting surveys, and driving improvements in our service ratings.
* Work closely with contractors and contract managers to ensure all work meets specifications and is delivered to the highest standards.
Key Experience/Requirements:
* Experience of working within a customer services environment is essential
* Previous experience of working with Local Authorities or Registered Housing Providers is desirable
* Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
* Knowledge of Reactive Maintenance Services is desirable
* 5+ Years in an Resident Liaison Officer Role
If you are passionate about providing excellent customer service and thrive in a dynamic environment, we would love to hear from you!
Please call Jade on (phone number removed) to apply
Location: Stratford, GB
Posted Date: 9/27/2024
Position: Resident Liaison Officer
Location: Stratford
Project Duration: 6 Month Contract
Start Date: ASAP
Pay Rate: £15phr
Key Responsibilities:
* Offer comprehensive customer support through various channels, including phone, email, and written correspondence.
* Manage a diverse caseload from initiation to resolution, ensuring timely completion of all cases.
* Schedule appointments and address customer complaints effectively and empathetically.
* Collaborate with stakeholders to develop and implement action plans, monitoring progress until resolution.
* Enhance customer satisfaction by rebuilding relationships, conducting surveys, and driving improvements in our service ratings.
* Work closely with contractors and contract managers to ensure all work meets specifications and is delivered to the highest standards.
Key Experience/Requirements:
* Experience of working within a customer services environment is essential
* Previous experience of working with Local Authorities or Registered Housing Providers is desirable
* Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
* Knowledge of Reactive Maintenance Services is desirable
* 5+ Years in an Resident Liaison Officer Role
If you are passionate about providing excellent customer service and thrive in a dynamic environment, we would love to hear from you!
Please call Jade on (phone number removed) to apply
Location: Stratford, GB
Posted Date: 9/27/2024
Contact Information
| Contact | Human Resources Site Skills |
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