Technical Operations Manager

As a Technical Operations Manager, you will be responsible for: Managing and overseeing our technical team Proposing and implementing improvements to our business infrastructure Monitoring and reporting progress on technical projects Ensuring a seamless user experience for both customers and internal users Writing IT policies to ensure compliance and security Maintaining a high level of service in our ticketing system Managing both physical and cloud-hosted infrastructure Developing and implementing backup and disaster recovery plans Ensuring security through IPS and firewalls Managing and optimizing cloud costs Maintaining mail flow protocols (SMTP/DKIM/SFP/DMARC) Conducting root cause analysis for system issues Troubleshooting and resolving technical problems Managing telephony equipment, servers, and VoIP systems Handling password and certificate management Ensuring reliable last mile connectivity and redundancy Understanding and managing internet protocols (ARP/TCP/UDP/ICMP/HTTP/HTTPS, etc.) Managing networks, switches, firewalls, VLANs, servers, desktops, and BYOD devices Monitoring all systems and servers for performance and uptime Performing system upgrades and patch management Overseeing infrastructure projects from planning to execution Providing a smooth user onboarding and offboarding experience Documenting standard operating procedures (SOPs) and IT policies Managing IT equipment purchases and maintaining IT asset registers Establishing and maintaining relationships with suppliers and contractors Managing office access control and basic network management Educating and mentoring direct reports through the IDP process Evangelizing and educating company staff on security best practices Skills & Experience: A minimum of 10 years' experience in managing corporate networks and/or live hosted infrastructure Strong knowledge of networking and system administration fundamentals Experience with scripting and automation (DevOps, PowerShell, bash, bicep, etc.) Proficiency in supporting Azure AD, Microsoft365, and Intune or similar technologies SQL Server Administration experience Experience with Azure IAAS & PAAS or similar platforms Excellent communication and people management skills The ability to thrive in a fast-paced, high-pressure learning environment Commitment and availability during work hours and emergencies Although you may not meet all the requirements needed, please still consider sending through your CV as we have many roles available and could possibly find another great opportunity for you Contact Selandea McGuinness on smguinnesscommunicate.co.za or 021 418 1750, quoting the Ref: CTI004114. Connect with us on www.communicate.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town. Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer job

Location: Cape Town Region, ZA

Posted Date: 9/27/2024