Service Delivery Coordinator (2 Posts) - REQ03182 - 397299

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC10 - £38,445 - £44,108

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Based within Housing Property Services in the Civic Centre, Motherwell, you will be operationally responsible for assisting the Service Delivery Manager in the delivery of service areas including construction programmes of major refurbishment, new build programmes and a repairs and maintenance service, contract support and administration to support all the activities involved in the delivery of the works’ programmes.

Working with partnering contractors to coordinate and support the needs of over 37,000 properties, you will lead on a range of construction and or administration functions which will include the coordination of major refurbishment, new build, planned maintenance and repairs programmes, improvement works, support of capital programme delivery, cyclical asset surveys and the coordination of associated works, void repairs, adaptations, legislative works coordination, including asbestos, energy and heating maintenance. We also provide a full advice service to our client group including tenants and homeowners.

Other areas will include the monitoring of partnering of contractor performance and related outcomes, managing and reporting on complex service enquiries and complaints and supporting a range of wider business improvement initiatives including the deployment of mobile technologies across operations.

You will also be operationally responsible for a range of regulated and legislative services and have responsibility for the day to day management of a range of staff and administrative resources.

You should have an SVQ3/HNC in a relevant discipline or equivalent trade/ apprenticeship qualification and extended relevant experience, preferably in a housing maintenance and or a construction environment, including financial and personnel resource management.

Experience of managing contractors and performance to achieve agreed objectives is also essential, as is experience of service development and experience of staff supervision.

A formal trade or technical background with appropriate qualifications/accreditations and experience of health and safety management and CDM are desirable.

As a Service Delivery Co-ordinator, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

The successful candidate will be required to obtain a criminal conviction check through Disclosure Scotland.

You must hold a current UK driving licence to apply for this role.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55-minute unpaid break)


• Friday: 8:45am - 4:15pm (including a 50-minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***