Business Operations Analyst

Business Operations Analyst

London or Manchester hybrid working model (2 days office based, 3 days remote)

Competitive Salary plus benefits

A fantastic opportunity to secure a Business Operations Analyst role on a permanent basis within Smart DCC. The Business Operations Analyst will be highly motivated, organised and excited to join our team. The Business Operations Analyst role includes a wide range of activities including supporting smooth operation of our business, project management, functional risk and issue identification and management, maintaining budgets, reporting and change management, ensuring effective communication across departments and wider activities dependant on the requirements of the function.

What will you be doing?

Schedule and run business operations activities, tasks, and meetings to a high capability. Meetings are to be pre planned and agendas, minutes, actions and pre-reading sent in advance to ensure preparation is at the forefront.

Establish productive relationships with other functions, supporting key messages and serving as a representative for Service Delivery.

Facilitate the strategy for continuous improvement, supporting solutions to address functional needs and ensuring key metrics are reported and leveraged to improve business operations.

Produce reports within the reporting cadence and calendar ensuring content is accurate, relevant, and appropriate - maintain the single version of the truth for business operations.

Assist the Head of Business Operations with both functional and DCC wide innovation effort, leveraging new tools and methodologies to capitalise on business opportunities.

Enhance and maintain the communication plan for Service Delivery, facilitating All Hands meetings and agendas to ensure effective internal communication.

Contribute to a positive work environment by supporting the implementation and maintenance of the functional employee engagement plan.

What are we looking for?

Extensive experience in business administration, operations, or a related role. Experience in project management and project co-ordination with strong working knowledge of best practice risk and issue management, planning, budgeting, reporting and change control disciplines.

Strong communication, collaboration and relationship development/management skills including having the confidence to effectively challenge others when and where appropriate

Ability to manage sensitive information with confidentiality and integrity.

Excellent attention to detail and an analytical ability with an ability to identify trends and help shape and propose solutions to problems and appropriately prioritise activities.

Proficient use of MS applications including Project, Excel, Word, PowerPoint and Visio with Data analysis and dashboard presentation skills with Power Bi and advanced Excel

Strong initiative and drive, self-motivated with an aptitude to work well under pressure and with low supervision

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldnt be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, well give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether its doing purposeful work, helping us grow or building the career you want well give you the support to do it all. Our secure network for smart meters is transforming Britains energy system and helping the countrys fight against climate change: we want you to be part of our journey.

Company benefits:

The DCCs continued success depends on our people. Its important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, youll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions youd like to ask before applying, please contact Nick Hayman or complete your application, so we can learn more about you. Your application will be carefully considered, and youll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose Apply now to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions youd like to ask before applying, please contact

Capita Opportunity Statement:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. Were supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. Were always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that youll have the opportunity to grow and develop your career in any number of directions. Youll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do deliver. Our purpose is to create a better outcome for you.

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