Field Service Engineer

Key Performance Areas - You will be required to support our software solutions, integration of Industrial Tools and Assembly Systems and projects for our customers. - You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (G'). - We are seeking a highly skilled and motivated software professional capable of supporting the installation and configuration of complex production systems. - Additionally, you will be responsible for conducting thorough technical analyses of installed solutions in case of malfunctions and providing contract support. - The ideal candidate should demonstrate proficiency in managing production-critical systems within industrial environments. - You should possess a deep understanding of the relationship between customer production processes and the corresponding software products and solutions. - Communicate with various stakeholders, product company and other customer centers. - Accountability of order execution with operational excellence. - Support for Service Level Agreement finalization. - Support for successful project executions with Automation task related to Software. - Strong collaboration with Product Sales Team for new projects including demos. During the project phase - Integration of new software solutions into existing technical customer environments. - System installation and configuration of software products including tools and their controllers. - Handling of change requests. - Testing and validation. - Problem analysis and elimination of errors. - Customer trainings. - Supporting customer in pilot phases, while ramping up the production. During the maintenance phase additionally: - Ongoing remote or onsite production support. - Follow up on IT incidents with product company. - Shift support if necessary. - Reconfiguration and modification. - Software updates. - Preventive Maintenance, Calibration and other services (such as Installation and Commissioning, troubleshooting etc.) related to Industrial tools. Qualifications & Experience - Degree or diploma in Information Technology/Electronics and Communication, or equivalent. - Certification courses in software and database are advantageous. - Proven professional experience as a system administrator in the IT sector. - Minimum 3 years of relevant experience in the field. - Valid driver's license. - A Team Player with strong communication skill. - Server and workstation administration on Windows and UNIX, preferably including cluster technologies. - Installation and troubleshooting of hardware platforms. - Network technology and data communications. - ORACLE and Microsoft SQL Server installation and administration. - Webserver installation, management and troubleshooting: Apache, IIS. - Fluent in verbal and written English, additional local languages would be advantageous. - Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable. - Advantageous to have experience with software programming and scripting languages. - Self-motivated with a strong sense of responsibility. - Ability to handle complex multitasking situations under pressure. - Proactive, dynamic and enthusiastic. - Excellent interpersonal and organizational skills. - Capability of adapting to flexible schedules. - Willing to travel extensively as per business requirement. - Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience. - Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons. Quick to adapt to unfamiliar situations and seize opportunities. Curious about different cultures, eager to discover fresh perspectives and innovative ideas. - Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively. Takes initiative to drive progress and embraces advancements in technology to seize opportunities. - Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results. Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.

Location: Johannesburg, ZA

Posted Date: 9/26/2024