Operations Supervisor

Location: East Midlands Gateway

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

• Leading and managing and team to achieve and exceed SLAs
• Distributing work orders and ensuring the workload of the employees
• Steering, coordinating, and implementing processes as well as planning the daily business activities
• First point of contact for all process and technical faults and forwarding of reports to the involved departments
• Identifying issues or problems and initiating corrective measures and success control
• Ensuring SLA compliance
• Working in the SAP system
• Participating in resource planning (staff and infrastructure)
• Creating and evaluating reports
• Ensuring the quality and service level specifications
• People management activities

Your Profile

• Experience of working with computerised systems
• Experience and understanding of working in a temperature-controlled environment an advantage
• Able to demonstrate reliability, good time management and organisation skills
• Good written and verbal communication.
• Good numerical skills and record keeping skills.
• Able to demonstrate excellent attention to detail.
• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
• Strong customer focus.

We Offer

• 25 days annual leave with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Treats
• Free car parking

About Us Were on it!

Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our customers around the world every day. How do we do it? With our special spirit: we're on it!

Our shared vision as a global team: to become the international supply chain company with the strongest customer orientation and focus on people and technology. As a strategic growth partner to our customers in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we rely on cloud-based e-commerce and IT platforms and state-of-the-art automation technology to realize complex, global supply chain solutions.

17.000 Colleagues

+100 Locations

20 Countries

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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