Quality Manager

Quality Manager

Permanent

Reading

MBNL is owned equally by EE and Three, two of the UK’s most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do.

Context:

• People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences.
• Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE.
• Management System Lead is a key role within the Quality and Health and Safety Teams and reports directly to the Head of Quality Assurance and Operational Excellence.
• Management System Lead provides leadership and specialist input to this field of expertise and is directly responsible for the implementation and management of management systems conforming to relevant standards, specifically ISO9001 and ISO45001.

What you will do:

• Be responsible for the maintenance and ongoing management of an integrated health, safety and quality management system aligned to ISO45001:2018 and ISO9001:2015 requirements, potentially widening to other management system standards over time (e.g. ISO14001:2018,
• Lead the creation and delivery of Health, Safety and Quality standards, processes, and supporting documentation which align to the MBNL Assurance Model and Standard.
• Be the MBNL Lead Internal Auditor across the relevant Management Systems, establishing an effective risk based internal audit and assurance program (following industry best practice) and ensuring suitably competent auditors are in place across the organisation.
• Support the implementation of an effective supplier audit program.
• Develop and maintain a non-conformance process to ensure issues identified are managed and tracked to verifiable closure.
• Develop and maintain a ‘Management Review’ activity to provide reporting and feedback to MBNL and Shareholder leadership regarding effectiveness and operation of the management system.
• Set-out a Quality Maturity Model implementation plan with a view to implementation & management.
• Ensure a process is in place for consistent quality reporting established throughout MBNL and its contractors in accordance with those metrics and KPIs required by MBNL.
• Act as the primary point of contact with external bodies with responsibility for management system certification.

What we are looking for:

• Extensive knowledge of quality, health, safety, and environmental management systems
• Experience of developing and maintaining quality, health, safety, and environmental systems.
• Extensive knowledge of ISO 9001, 45001, 14001 and 19011.
• Trained and experienced Lead Auditor.
• Understanding of the control of sub-contractor operations.
• Addresses behaviours that conflict with our values and health, safety, and wellbeing safety commitments

Nice to have:

• Telecoms experience

• HSEQ higher level qualifications e.g. NEBOSH or IOSH

• Knowledge of other management system standards (ISO27001, ISO55001, ISO22301)

To apply for the Quality Management Systems Engineer please send your CV to caroline.kennedy@projectpeople.com