Contract Manager - Mobile Telecoms

Contract Manager - Sales & Commercial

Permanent

Theale/Hybrid- 3 days per week onsite

We are looking for a Contract Manager for a telecom infrastructure provider. The Contract Manager plays a critical role in our Sales & Commercial Team. The main purpose of the role is to deliver the successful execution and management of our power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts ensuring customer satisfaction, service level agreement (SLA) adherence, and revenue generation.

Responsibilities of the Commercial Contract Manager include:

• Oversee a portfolio of active contracts for PaaS, IaaS, and CaaS solutions.
• Evaluate contract proposals and provide strategic recommendations.
• Ensure all deliverable meet agreed time-lines and specifications.
• Monitor contract performance against SLAs, managing and mitigating risks.
• Amend and renew contracts in compliance with company policies and legal requirements.
• Resolve disputes and implement strategies to optimise contract life-cycle management.
• Build strong relationships with key decision-makers.
• Collaborate with internal teams, including technical experts and New Business Managers.
• Facilitate effective communication among all parties involved in contract execution.
• Provide strategic guidance to senior leaders and customer stakeholders.
• Maintain accurate contract documentation and record-keeping.
• Prepare regular reports on contract performance, revenue, and customer satisfaction.
• Conduct audits and assessments to ensure continuous improvement.
• Analyse contract data to identify trends and opportunities for improvement.
• Ensure all contracts comply with relevant laws and regulations.
• Identify and mitigate potential risks associated with contracts.
• Monitor contract performance and compliance, managing issues proactively.
• Support regulatory compliance, health and safety, environmental, business continuity, and information security arrangements.

The successful Contract Manager will have:

• 3-5 years in contract management, preferably in telecommunications or technology.
• Proficient in contract management methodologies and best practices.
• Strong understanding of the mobile infrastructure landscape.
• Education & Skills
• Excellent communication, presentation, and negotiation skills.
• Ability to build strong relationships and manage customer expectations.
• Highly analytical and data-driven approach.
• Self-motivated, results-oriented, and able to work independently.
• Proficient in Microsoft Office Suite and Microsoft Dynamics CRM is a plus.