Customer Care Office Manager

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

This is an exciting opportunity to join the Customer Care Team. This role typically reports into the Head of Customer Care.

The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge.

The role will include:

• Manage the Customer Care team effectively
• Set clear targets and standards
• Conduct regular 1:1 reviews to identify any training needs of the team to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction, company standards and New Homes Quality code
• Ensure correspondence to customers and customer defects are dealt with in a fair, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures and NHQC are adhered to
• Responsible for taking appropriate action to identify and resolve customer escalations to prevent complaints, as well as supporting the resolution of all formal complaints in accordance with company procedure
• Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
• Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What we need from you?

• Customer Service experience is essential
• Experience of managing a team
• Excellent communication skills, both written and verbal
• Fully conversant with Microsoft Package, including Excel and Word
• Problem solving and the ability to successfully resolve challenging situations

What’s in it for you?

• Competitive Salary (DOE)
• Company Car/Car Allowance
• Pension
• Life Assurance
• Bonus
• Health Care

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

If you have any questions about the job or application process please contact us at talentacquisition@persimmonhomes.com