IT Demand and Capacity Manager

IT Demand and Capacity Manager

Salary: Circa £60,000

Location: Swindon

We are looking for Demand & Capacity Manager, based in Swindon, to work in our established Demand & Capacity Management team, within IT Support.

The roles primary aim is to ensure that the Society does not experience capacity-related unplanned IT service outages, by ensuring that the business demand for IT services is understood; the resulting capacity requirements to support this demand is identified, and operational capacity utilisation requirements are monitored. In addition, the function will need to ensure that the business demand for IT services is well understood so that we consume the necessary resources to service this demand.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Demand & Capacity Manager, you’ll create strategic Capacity Plans for Nationwide’s critical IT services, ensuring any risks and constraints are understood. You’ll both produce and review technical metrics and support the creation of capacity models to ensure that Nationwide’s key services are capable of meeting business requirements in the short, medium and long term.

To do this, you’ll need to ensure that data consumed and created by the Demand & Capacity processes is both accurate and relevant.

You’ll provide governance and quality assurance to the outputs and effectiveness of the Demand & Capacity function across all areas of IT to ensure consistency.

You’ll be expected to provide visibility of, and present on the effectiveness of the function to senior stakeholders, highlighting any risks to IT provided services. You will be required to host Demand & Capacity forums attended by senior and critical stakeholders.

You’ll also provide subject matter expertise advice, guidance and education on best practice to users and stakeholders of the process, such as teams delivering changes into the production environment.

About you

As a minimum requirement you’ll have:

• A broad business and technology background, gained from significant experience in a corporate environment
• Strong mathematical and analytical capabilities
• Strong understanding of IT risk management
• The ability to liaise with senior level stakeholders effectively to communicate issues, risks and opportunities
• Excellent verbal and written communication skills at all levels, including senior-level report writing
• Good influencing and stakeholder management skills
• The ability to prioritise demanding workloads and remain calm and objective under pressure
• The ability to pay attention to detail, as well as a big picture view
• Awareness and understanding of ITIL
• Awareness and understanding of the COBIT framework
• Good Microsoft Excel skills

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.