Cyber Security Service Delivery Manager

Cybersecurity Service Delivery Manager

Remote – Occasional travel to London

£50,000-£60,000

** Due to the nature of this role, candidates must be eligible for SC clearance **

Full Job Description

Overview:

We are seeking a Cybersecurity Services Delivery Manager to manage client relations and reporting processes for our Managed Security Services customers and would be part our Security Operations Centre team located in Vauxhall, London. As the Security Services Delivery Manager, you will work with our priority MSS customers to manage weekly touchpoint calls, provide updates on security project activities, and manage monthly security operations and governance reporting activities.

We are looking for an energetic and technically astute Service Delivery Manager fascinated by all aspects of cyber security and SOC operations. The successful candidate will be able to adopt a flexible working strategy, working for an award-winning blue teaming company.

The candidate should be comfortable with all forms of service management, continuous improvement and service governance whilst being curious about both data analytics, visualization and cyber security governance. The role will manage customer advocacy across many stakeholders, reviewing blue and red teaming exercises with the customer, and driving necessary security posture improvements to drive the overall security strategy, architecture in an environment at the sharp end of many cyber threats and considerations.

The candidate must be comfortable defining communication plans, following ITIL and Prince2 procedural interactions, as well as being comfortable enough to define unique processes and governance methodologies to fit with multiple organizations working models and behavioral profiles. Good presentation and stakeholder management is a must as well as a drive to improve working practices. This role is one for a person who is motivated and keen to drive change from a visible platform.

While the role will accommodate home working, there will be regular requirements to visit both our own head office in Vauxhall, Greater as well as some customer sites.

Due to the nature of our client base the candidate must be eligible for SC clearance.

Responsibilities:

• Develop relationships and communicate with clients and the assigned points of contact on contracted managed security services and project deployments
• Reporting/Meeting Management: Participate, and deliver customer facing Security Operations & Governance reports, Quarterly Business Reviews, and other MSSP client reporting requirements
• Work with the reporting team to develop key insights and metrics from customer data to build meaningful reports demonstrating Security Operations and Governance performance
• Consistently demonstrate exceptional customer service through all services delivered to the clients we serve

Skills & Qualifications:

• Experience working directly with technical engineers and as well as non-technical end users
• Experience in technical writing and documentation management
• Knowledge of cybersecurity concepts and technologies
• Knowledge of cyber threats and vulnerabilities
• Knowledge of specific operational impacts of cybersecurity lapses
• Knowledge of cybersecurity and privacy principles
• Skills in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Skill to translate, track, and prioritize information needs and intelligence collection requirements across the extended enterprise
• Develop methods to monitor and measure risk, compliance, and assurance efforts
• Perform needs analysis to determine opportunities for new and improved business process solutions
• Provide ongoing optimization and problem-solving support
• Provide recommendations for possible improvements and upgrades
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement
• Review service performance reports; identifying any significant issues and variances, initiating where necessary, corrective actions and ensuring that all outstanding issues are followed up
• Ability to multi-task and excel in a fast-paced environment
• Familiar with ticket and client management leveraging CRM Solutions
• Strong leadership skills with the ability to support and empathize with team members
• Excellent writing, editing skills and command of grammar with ability to edit text for consistent style
• Strong organizational and time management skills, with meticulous attention to detail
• Practical experience working with all levels of internal and external management
• Ability to assess risks and make decisions while working under pressure and time constraints
• CISSP or other industry recognized cybersecurity-related certification preferred but not essential