Commercial Claims Manager

About the role

This role is an excellent and unique opportunity to make an impact by growing an insurance claims function within a specialist insurtech and certified B-Corporation company.

We’re seeking an ambitious Commercial Claims Manager to organise, structure and grow our claims function. This person’s role will lead our claims team of three, and will range from servicing and handling open market claims to helping build tech functionality and processes to enable smooth claims handling and reporting for clients of all sizes across retail and wholesale distribution channels.

You will have your own caseload of claims, predominantly from our advised book of business, which primarily consists of property, liability, professional indemnity, cyber & D&O claims. So, there is a real mix of claims from a wide variety of clients. We don’t have siloed working, our claims team is unique and has a wide range of knowledge across various products and claims types, meaning no two days are the same.

What you'll get up to:

We don’t like to put people into boxes, but it’s safe to say:

• You’ll have a deep understanding of commercial insurance claims.
• You possess 5+ years of hands-on claims experience and knowledge of how claims are handled across the London and general insurance markets.
• You’ll have excellent negotiation skills and the ability to develop and maintain relationships with insurer claims teams.
• You’ll be able to read policy documents like a book and quickly and correctly identify key claims requirements and processes.
• Ideally, you’ll have experience managing claims on a delegated basis, as our claims team has delegated claims authority to handle the end-to-end claims process.
• You’ll ideally have experience leading and developing a growing team or be keen to enhance your leadership and management skills.

About you:

The ideal candidate will be a super-organised, proactive self-starter with excellent attention to detail, able to think outside of the box with the ability to go the extra mile for our clients and internal teams by:

• Articulating our claims value proposition internally and externally
• Providing consistently exceptional service to our clients through the claims process
• Working alongside our broking teams in pitching to both new and existing clients
• Developing insurer and producer relationships to manage and negotiate claims terms
• Coaching and mentoring junior colleagues within the company, demonstrating ‘what good looks like’.
• Providing technical insight on policy wordings and claims processes.

In return, we offer you:

• A competitive salary and the ability to grow your career at the UK’s leading Insurtech
• A fantastic team and founders, supportive board and investors
• 25 days holiday - so there’s plenty of time for work, rest and play
• 20 hours a year to undertake voluntary work
• Hybrid way of working for the perfect work / life balance
• Vitality private health and dental insurance
• Great pension (up to 10% on top of your salary)
• Full access to Spill, our mental health platform
• Cycle to work scheme
• Latest Apple tech gear & everything you need to be set up for success
• Fun, modern and informal office environment with regular team social events ‍♀️
• Central London location

If you're an ambitious commercial claims professional keen to make that next progressive step in your career, we'd like to hear from you!