Project Fulfilment Manager

ROLE: Project Fulfilment Manager

SALARY: Up to £45,000 DOE

LOCATION: Lichfield (office based)

THE COMPANY: We are currently working with a leading business, based in Lichfield, who are looking to recruit a Project Fulfilment Manager to join their team.

This is a great opportunity to join a market-leading business, who have been well established for over 25 years.

BENEFITS:

• A salary of up to £45,000 DOE.
• 23 days annual leave plus bank holidays.
• Company pension.
• Excellent transport links easily accessible via public transport.

THE CANDIDATE: The right candidate will have experience of leading a team within a customer service or project-based setting.

The successful individual will be responsible for overseeing the full project life-cycle; from onboarding the customer to managing the aftercare process.

DUTIES INCLUDE:

• Leading the project and key accounts team.
• Supervising a variety of projects across multiple companies.
• Cultivating strong customer relationships and maintaining regular communication.
• Coordinating with procurement to ensure optimal stock levels.
• Collaborating with engineers to schedule work, including coordination with subcontractors.
• Arranging repair visits by working closely with after-care engineers.
• Coordinating with technical and finance teams for project alignment.
• Ensuring exceptional customer service delivery.
• Addressing and responding to email inquiries.
• Providing technical support when required.
• Offering timely feedback to customers.

Immediate interviews are taking place, so please do not delay in applying, should you be interested.

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