Strategic Account Manager

EchoBlue Media Group operates world-leading B2B digital platforms across various high-tech industries.

We develop digital platforms that connect industry-leading companies with key decision-makers across three high-tech sectors: aerospace and defense, robotics/unmanned systems, and maritime technologies. Our platforms—Defense Advancement (DA), Unmanned Systems Technology (UST), and Ocean Science Technology (OST)—serve as trusted resources for government agencies, research/defense organizations, and industry professionals.

• Defense Advancement showcases cutting-edge aerospace and defense technologies, giving our clients exposure to key decision-makers in government and defense sectors worldwide.

• Unmanned Systems Technology connects businesses developing unmanned systems, such as UAVs and autonomous vehicles, with stakeholders in commercial, defense and environmental sectors, facilitating innovation and market growth.

• Ocean Science Technology highlights advancements in underwater technology and marine engineering, offering our clients visibility among a global audience of maritime professionals and defense decision-makers.

With several decades of combined experience in technical product marketing, SEO, digital advertising, and social media within high-tech industries, we deliver consistent, measurable client success unmatched by other media. Our unique digital web platforms provide global exposure to industry-leading technical and engineering organizations. Our client bank spans every continent, and you will manage clients across the globe.

Responsibilities:

Client Onboarding and Account Management:

• Seamlessly integrate new clients onto our platforms, supporting them with conversion tracking attribution and reporting if required.
• Nurturing existing clients to ensure all clients are fully utilising our services.

Material and Asset Coordination:

• Collaborating with our clients to gather essential materials and assets and then liaising with our content team to enhance client profiles.

Performance Reviews and Dashboard Management:

• Conducting regular performance reviews with clients, offering insights and strategies to improve their profile's effectiveness and audience reach.

Digital Advertising Sales:

• Strategising with clients on additional advertising opportunities (such as banner advertising) throughout the year.

Renewals and Client Retention:

• Taking charge of the renewal process, ensuring a high retention rate by demonstrating continuous value addition.

Content Monitoring and Social Media engagements:

• Proactively monitoring client websites and social media activity for potential content sharing opportunities, aiming to amplify their online presence and engagement.
• Day-to-day you will handle enquiries and requests from multiple customers and address their needs to deliver outstanding client satisfaction.
• Maintain regular communication and meetings with clients to provide them with service updates, performance reports and process their annual renewal.
• Maintain accurate client records, keeping track of any contract updates and renewals.

Essential Skills and Experience

• Educated to at least A Level standard, however a degree in Communications, Marketing, Business Management or similar is desirable but not essential.
• A minimum of 2 years’ experience of account management within a SaaS, publishing, digital marketing or agency environment.
• Experience using HubSpot, Salesforce or an equivalent CRM.
• Experience and understanding of LinkedIn as a platform.
• Experience of a digital marketing environment and digital marketing products.
• Experience in SaaS, MarTech or performance marketing is desirable but not essential.
• An understanding or interest of the aerospace, maritime and defence industries is desirable but not essential.
• Additional languages will be considered beneficial.

Attributes:

• Strong relationship building skills, and proven ability to multitask and manage a portfolio of clients/projects simultaneously.
• Outstanding interpersonal, written, and verbal communication skills, with a high level of professionalism.
• Exceptional attention to detail and a proactive approach to time management.
• Ability to work both independently and within a team.
• Advanced rapport building – making our clients feel valued and understood.
• The ability to apply consultative sales methodologies (SPIN, BANT and Meddicc etc) to align with both the client’s and our objectives.
• Technical proficiency – an understanding of MarTech SaaS products and the ability to grasp technical details.
• Analytical skills - competence in analysing client performance data to identify trends, opportunities for improvement and strategies for client retention and growth.
• Job Types: Full-time, Permanent

Benefits:

• Short 34-hour working week
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Work from home flexibility

Requirements:

• Education: A-Level or equivalent (required)
• Experience: Account management: 2 years (required)
• Ability to Commute: Christchurch (required)
• Work Location: Hybrid remote in Christchurch

Compensation:

35-45k base, 10k OTE (conservative)—uncapped.

Immediate start date available

** Please understand this is a hybrid role from Christchurch, Dorset. It is a 5min train from Bournemouth or a 15min drive. The office is located across the street from Christchurch train station**