Client Relationship Manager

About Health Partners

Health Partners Group is a UK leading provider of comprehensive health and wellness services, dedicated to fostering healthier, more productive workforces across a variety of sectors. Our expertise spans mental health support, neurodiversity, physiotherapy, overall wellbeing, and absence management, currently benefiting the health of over 2.5 million client employees nationwide. We work collaboratively with businesses in various areas such as construction, retail, manufacturing, local government, and blue light services, to tailor solutions that meet the unique demands of each industry and contribute to the long-term success of the organisations we work with.

Role Outline

We are recruiting for a Client Relationship Manager who has a passion for excellence and a talent for nurturing client relationships to join our growing Client Services division. This is a prime opportunity for an individual with a proven track record of managing high value client portfolios and delivering exceptional service within the occupational health sector.

This is a full time position, 37.5 hours per week, homebased with travel to clients sites.

As the Client Relationship Manager, you will be instrumental in ensuring our diverse range of clients receive outstanding services that not only meet but exceed their expectations. You will be directly responsible for the management and strategic development of client relationships, working closely with the Client Services Director to ensure our services align with our clients' HR, Health & Safety, and Wellbeing objectives.

Key Responsibilities:

• Manage and enhance relationships with a portfolio of high-value clients through honest and proactive communication.
• Conduct face-to-face visits, telephone calls, educational outreach, email correspondence, and video calls to maintain client engagement.
• Develop strategic review plans to align our occupational health services with client objectives.
• Review service delivery and create initiatives to demonstrate value and ROI for clients.
• Consult with clients on new and revised occupational health services to foster commercial growth of contracts.
• Support the Business Development team with tendering, renewal opportunities and contract delivery evidence.
• Lead client implementations, coordinating clinical and operational resources in conjunction with other departmental leads.
• Analyse client management information to identify trends and opportunities for service enhancement.
• Liaise with and manage sub-contractor relationships, ensuring seamless service delivery and reporting.
• Ensure contractual terms align with services provided and make necessary amendments.
• Support Client Associate Team Managers with significant service changes or contractual issues.

Remote Working Disclaimer

Please note that this job advert is for remote working from home in the UK only. Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK, and must be available to work during UK working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

Skills

• Excellent verbal and written communication, presentation and reasoning skills
• Ability to produce and analyse business management information
• Ability to work unsupervised and liaise with and coordinate others
• Proven track record of successfully delivering multiple projects on time
• Strong problem-solving skills
• Degree in a relevant subject is not essential but desirable
• Experience in a health or wellbeing setting is desirable
• Experience in managing B2B relationships

Salary

We are offering a competitive salary for this role, dependent on qualifications and experience, alongside our regularly reviewed company benefits package.

Company Benefits

One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Discounted gym membership
• Cycle to work scheme
• Health cashback scheme
• Access to Vitality Health

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident scheme.

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to jobs@healthpartnersgroup.com

We look forward to you joining our team!

Recruiter

For more information, please contact Rachel at recruitment@healthpartners.uk.com