Customer Service Manager

Job Purpose

Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).

Working Hours:

Monday Friday (42.5 hours a week)

Responsibilities

• Manage customer accounts and respond to queries promptly.
• Process outbound and collection of freight movements using WMS and TMS systems.
• Accurately enter TMS jobs in a timely manner.
• Update and communicate internal schedules; provide outbound information to customers.
• Ensure correct rating of freight movements for timely invoicing.
• Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
• Communicate with other departments to ensure deliveries and collections are completed; report any failures.
• Investigate and rectify failed deliveries or discrepancies.
• Enter, collate, distribute, and present customer KPI data for internal and external communication.
• Maintain excellent verbal and written communication skills with a professional telephone manner.

Qualifications and Training:

• Essential: Qualified to GCSE Level in English and Maths (or equivalent)

Knowledge and Experience:

• Essential: Customer service experience within a Transport or Warehouse environment.
• Essential: Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce
• Essential:Strong organisational and administrative abilities with the ability to work independently or as part of a team .
• Essential:Excellent communication and interpersonal skills
• Essential: Willingness to build strong interpersonal relationships and grow a customer service team
• Essential: Skilled in producing reports for management

How to Apply

If you are ready to join a vibrant team and contribute to our success, apply today!

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