Head of Operations

Head of Operations

£85k + package

Job Role

o To assume full responsibility for all operational functions related to the UK business organisation

o Delivery of Management EBIT from UK Operational team

o Be accountable for delivery of all Operational and Finance Metrics and ensure delivery from Branch Management team

o Delivery of Country GP reporting monthly, and agree Flash figures with Senior Management Team

o To prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management

o To identify trends within the business, and actively develop solutions for maintaining positive

momentum or correcting negative patterns

o To continually review and streamline working processes to enable best practice with lowest

resource/financial impact

o To work in conjunction with sales in development and retention of all accounts

o To ensure profitability of accounts is maximised and loss making accounts are challenged and

addressed

o To work with finance department both on payables and receivables to resolve issues

o To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility

o To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues

o To assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes

o To ensure all customer issues are resolved in a timely and professional manner

o Establish a training needs schedule and ensure delivery is met

o Talent Management and Development within existing workforce

o To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client

o To perform any other duties not defined in the job description as reasonably requested / expected by the Company

Customer Service

To be customer facing and identify new business opportunities within existing sales portfolio of services o To ensure all staff who deal with customers are consistently delivering excellent customer service, and go the extra mile whenever required o To ensure “Best in Class” customer service is delivered at all times by all UK Operational personnel

Job Specific Tasks

o To ensure growth and progress in line with Company strategy in a multi modal environment, in

collaboration with all key stakeholder functions (Operations, Sales, Finance, HR, Product) within the UK,

Region and Global Network

o To build an effective team and lead the Operational area of the UK business, modelling our core values

o Effectively contribute to the Senior Management Team

o Delivery of the UK Operational Strategy

Metrics

o No. of staff managed: 5

o Budget Authority level: Senior Management

Job Role Essentials

Technical

o Minimum of 10 years’ experience in a Multi-site Management position, with a proven track record in

Branch and Financial Management

o Hands-on current experience in air import/export and sea import/export

o Educated to GCSE standard or equivalent (minimum of 5)

o Ability and confidence to deal with difficult customers if the need arises

o Ability to consistently meet deadlines in a timely manner

Business

o IT literate (ability to utilise MS Office tools such as Word, Excel, etc)

o Commercial awareness is essential in this role from Key Account involvement to new business sales

o Knowledge of Cargowise Operating System would be an advantage

o Effective Time Management skills

o Effective organisational skills with significant focus on attention to detail

o Ability to effectively communicate at all levels both internally and with clients

Personal Attributes

o Solid communication skills, demonstrable customer experience, financially and customer service driven,

positive outlook and self-motivated, ability to motivate all staff at all levels, leader in business

o Willingness to commit to ongoing personal development, assisted by in-house and external training

platforms