Customer Service Engineer

Customer Service Engineer | Gainsborough | 39 hours per week | £30,400 - £34,500 per annum depending on experience

To apply for this role, you must come from an engineering background or have experience in this field.

Our client is one of the world's leading suppliers of Filling, Sealing and Packing solutions for the food industry. They are seeking a Customer Service Co-ordinator to join their Service Department.

With 70 years of manufacturing experience, they are placed at the forefront of the packaging industry and today they can proudly say they have loyal customers in more than 120 countries across the world.

Are you the right person for the job?

Reporting to the Managing Director, your excellent customer service and organisational skills will be the key requirement to ensure good customer relations working per the existing company quality system.

You will require basic computer literacy including Microsoft Word, Excel, Navision, e-mail, technical knowledge within our industry would be advantageous.

What will your role look like?

• Dealing with and managing customer technical enquiries
• Organising service visits with the Managing Director and keeping the service schedule up to date
• Accessing and managing the technical drawings for service visits
• Preparation and delivery of brief sheets for service sheets
• Managing the spares and modified equipment that are required for service visits
• Ensuring that the service engineers have all spares, technical drawings, modified equipment, tools and transport for the successful completion of a service visit
• Preparing service contracts for machines and assisting the Managing Director with the implementation of the service contract agreements
• Assisting the Customer Spares Co-ordinator with the sales of spares to customers

What can you expect in return?

• 23 days annual leave plus bank holidays
• Contributory pension scheme
• Mobile phone

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

Your data will be handled in line with GDPR.

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