Delivery Support Coordinator

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that.

We're here for the first step, the next step, and the big step.

You're not just a number to us. You've got to know you'll love working here. It's as important to us as you ‘being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are.

We are looking for a Delivery Support Coordinator to be responsible for coordinating central support and administrative activities for a wide range of Final Mile processes.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply!

You will be accountable for:

• Coordinating all courier screening activities including but not limited to Right To Work, Vehicle, Journalist and Banned courier checks. Couriers who fail these checks may require a bespoke process to be followed and collaboration with the local delivery teams so it is important that the role holder is able to work independently to identify what actions are required to support all couriers through the process.
• Issuing all daily operational courier communications such as Welcome emails, new starter payments, bank detail chasers to qualifying couriers. The role holder will be required to self serve the recipient data required for each communication and issue the emails via the Brevo communications platform.
• Completing the collation of regular and ad hoc courier survey data and conduct some basic analysis (e.g. pivot tables and Excel graphs) to present the findings to relevant stakeholders.
• Scheduling Courier Connect Meetings and attend sessions to record notes. This will require a 7pm finish on meeting days. Courier Connect meetings occur once every 6-8 weeks.
• Conducting activity reporting for the Delivery Support department.
• Administering the ONSI benefits platform, including any future services which are added into this platform.
• Collating and conducting eligibility checks on all courier rate negotiation requests.

To be successful in this role you will require the following…

• GCSE English & Maths Grade C (or equivalent)
• Excellent verbal and written communications stills
• Intermediate Excel ability – running reports, filtering/sorting large data sets, creating pivot tables, creating charts, basic formulas including Vlookups
• Ability to work independently, managing and prioritising own workload
• Problem solving abilities to overcome process challenges

Why Work Here?

We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer:

• 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
• Career progression framework; map out your next steps in your career
• Pension; 3% employer contribution on top of what you choose to commit yourself
• A range of discounts from our clients
• We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We're excited for the future. Let's deliver it together.

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