National Account Manager

Our Client, a market-leading service provider to the hospitality industry, are looking for a National Account Manager to drive commercial value. This role focuses on looking after existing businesses and tending to contracts ensuring they are commercially viable.

-Client Retention and Growth: Maintain and expand our national client portfolio.

- Relationship Building: Foster strong relationships with client hotels.

- Contract Management: Review, renew, and negotiate contracts and pricing.

- Team Oversight: Supervise area service managers for selected sites.

- Travel: Flexibility to travel and work nationally as required.

Responsibilities:

- Represent the company positively during client visits.

- Support the Senior Account Director in managing client accounts.

- Conduct monthly, quarterly, and annual review meetings.

- Ensure commercial contract viability.

- Handle day-to-day enquiries and provide full customer support.

- Train new customers and Area Service Managers.

- Liaise with the account management team on activities and issues.

- Attend service review meetings with customers and internally.

- Arrange customer visits to production facilities.

- Manage customer account closures.

- Draft price lists and proposals.

- Assist with drafting new customer contracts.

- Submit weekly and monthly reports.

- Report service or quality issues to General Managers.

- Fulfil other reasonable tasks for the benefit of the business.

Skills & Experience Required:

- Excellent people, planning, and organisational skills.

- Demonstrated flexibility with a hands-on approach.

- Strong relationship-building abilities.

- Experience in contract management and negotiation.

- Ability to manage multiple tasks in a fast-paced environment