Sales Office Administrator

Joining a busy team you will efficiently process sales orders, handle customer sales enquires and quotations whilst providing effective administration support to the smooth running of the team.

CONTRACTED HOURS: 40hours per week (Monday Friday 08:00-16.30)Office based

ENVIRONMENT: Demanding rapid response distribution unit

KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:

Raise, process and update system with sales orders, taking information from schedules / quotations

Liaise with customers and clients over the phone and via emails, ensuring high levels of customer service is maintained at all times

Liaise regularly with internal departments

Use correct processes to ensure all sales enquiries are handled and managed from identification through to resolution, in an effective and professional manner

Manage accounts and assist with the progression of orders

Ensure the correct price is used and prices are maintained to reflect the latest pricelist

Ensure all buying activities are carried out in accordance with procurement processes

Identify opportunities to continually improve processes

Resolve customer enquiries and issues that may arise in a swift and efficient manner

Provide general administrative duties

Comply with Health and Safety responsibilities defined in the company Health and Safety policy

Ensure the quality and accuracy of all information is accurate and timely

MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:

A minimum of 3 GCSEs, or equivalent, including English and Maths, at Grade C or above

Strong customer service and sales background

Proficient with Microsoft packages (including Word and Excel)

Experience in a previous role would be desirable

A background in sales would be advantageous

KEY BEHAVIOURAL COMPETENCIES:

Must be proactive and have a positive approach

Customer Focused

Extremely high standards of courtesy

Detailed and methodical.

Able to prioritise workloads to meet ever changing departmental and organisational deadlines

Ability to work in a team and individually

Must fit in with company culture of Teamwork, honesty, loyalty, passion, trust and respect

ADDITIONAL SKILL REQUIREMENTS:

Strong verbal and written communication skills

Conscientious and task focused

Capable of working under pressure

Must be IT literate to a high standard

Please note job activities are example of work involved. They do not purport to be a comprehensive list of all aspects of the major task.

*NO AGENCIES*

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