Lidl
Customer Care Advisor (Part-Time)
Job Location
Holytown, United Kingdom
Job Description
Customer Care Advisor (Part-Time)
Salary
£25,800- £29,000 per annum
Location
Regional Office -
Eurocentral, 1A Coddington Crescent, Holytown
ML1 4YF Motherwell
Contract
Part Time
Experience Level
Entry Level
Employment Area
Customer Services (Call Centre)
Reference Number
466522
Summary
£25,800 - £29,000 per annum | 30 days' holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work.
Just like you.
An opportunity has arisen for a motivated, passionate, and organised Advisor to join our Lidl Family on a part-time basis.
At Lidl, we put the SUPER in supermarket! We want to offer our customers the best value for money by operating our business in a simple and sustainable way. We champion customers by not only ensuring our prices are competitive winning cheapest supermarket of the year but also through offering our customers the best shopping experience possible.
At Customer Care, we want all our customers to feel like HEROS ensuring all customer enquiries are treated with the greatest possible care, which was proven by winning European Contact Centre of the Year 2023.
Our success is down to our colleagues, and everyone works hard to achieve the highest standards possible. In return we offer hybrid working two days a week pro rata, a comprehensive 4-week training programme and a warm welcome to our award-winning team.
What you'll do
• Deliver outstanding Customer Care
• Answer customer calls and written contacts via phone, email and live webchat
• Deal effectively and efficiently with all manner of enquiries and complaints relating our products, our stores, Lidl plus APP
• Ability to work towards individual targets to achieve department goals
• Liaising with internal departments across the business
• Potential opportunities to progress internally to social media, escalated complaints or management teams.
What you'll need
• Significant Customer Care experience in a fast-paced environment is beneficial
• Excellent verbal and written communication skills
• Passionate, positive and confident in all that you do
• Competent knowledge of Microsoft Office, including Excel, Outlook and Teams
• Strong attention to detail and high level of quality awareness
• Reliable and conscientious team player
• Strong multi-tasking and time management skills
Please note that this is a shift-based role and will include weekend working on a flexible basis, the shift patterns will include:
• Monday - Saturday are various shifts between 7:45am - 6pm
• Sunday shifts are between 8:30am - 5pm
What you'll receive
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Location: Holytown, GB
Posted Date: 9/19/2024
Salary
£25,800- £29,000 per annum
Location
Regional Office -
Eurocentral, 1A Coddington Crescent, Holytown
ML1 4YF Motherwell
Contract
Part Time
Experience Level
Entry Level
Employment Area
Customer Services (Call Centre)
Reference Number
466522
Summary
£25,800 - £29,000 per annum | 30 days' holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work.
Just like you.
An opportunity has arisen for a motivated, passionate, and organised Advisor to join our Lidl Family on a part-time basis.
At Lidl, we put the SUPER in supermarket! We want to offer our customers the best value for money by operating our business in a simple and sustainable way. We champion customers by not only ensuring our prices are competitive winning cheapest supermarket of the year but also through offering our customers the best shopping experience possible.
At Customer Care, we want all our customers to feel like HEROS ensuring all customer enquiries are treated with the greatest possible care, which was proven by winning European Contact Centre of the Year 2023.
Our success is down to our colleagues, and everyone works hard to achieve the highest standards possible. In return we offer hybrid working two days a week pro rata, a comprehensive 4-week training programme and a warm welcome to our award-winning team.
What you'll do
• Deliver outstanding Customer Care
• Answer customer calls and written contacts via phone, email and live webchat
• Deal effectively and efficiently with all manner of enquiries and complaints relating our products, our stores, Lidl plus APP
• Ability to work towards individual targets to achieve department goals
• Liaising with internal departments across the business
• Potential opportunities to progress internally to social media, escalated complaints or management teams.
What you'll need
• Significant Customer Care experience in a fast-paced environment is beneficial
• Excellent verbal and written communication skills
• Passionate, positive and confident in all that you do
• Competent knowledge of Microsoft Office, including Excel, Outlook and Teams
• Strong attention to detail and high level of quality awareness
• Reliable and conscientious team player
• Strong multi-tasking and time management skills
Please note that this is a shift-based role and will include weekend working on a flexible basis, the shift patterns will include:
• Monday - Saturday are various shifts between 7:45am - 6pm
• Sunday shifts are between 8:30am - 5pm
What you'll receive
- 30 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
ADZN1_UKTJ
Location: Holytown, GB
Posted Date: 9/19/2024
Contact Information
| Contact | Human Resources Lidl |
|---|