Scheduling / Operations Coordinator

My Birmingham based client is looking for a Scheduling/ Operations Coordinator to join their team. If successful you will be ensuring jobs are scheduled, attended, and completed to customer standard whilst providing a high-quality level of Customer Service.

Benefits:

• Salary up to £25,500
• Company pension
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking

Duties and Responsibilities:

• Delivering Service to a high-quality standard.
• Answering phone and dealing with Customer Enquires.
• Scheduling and programming of works with Customers and Engineers/Sub-Contractors
• Sending and processing engineering paperwork to customers
• Supporting Engineer efficiency throughout the department
• Raising subcontractor and supplier orders
• Ensuring customer purchase orders are in line with sales cost sheets
• Following through equipment queries and chasing deliveries
• Maintain logging of engineer appointments
• Responsible for external customer portals.
• Arranging permits for visits.
• Ensuring internal processes are kept up to a high standard.
• Support the wider team as and when required.

Skills and Experience:

• Previous operational experience working with FM Companies and/or trade businesses.
• Strong customer facing skills.
• Strong written and verbal communication.
• Self-Motivated.
• Creative problem solving.

Apply Now!

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