Customer Liaison Officer

We care
That's why we need people like you who care about your colleagues and customers as well as our business and the environment. We highly value people who appreciate their role in helping others to be successful.

We have a new opportunity for someone who possesses a genuine passion for delivering outstanding customer service to become a valued member of our team. In this role, you will play a pivotal part in ensuring a responsive and proactive approach when addressing customer queries and complaints.

Here are just some of the activities you will be involved in…

• Take full ownership of managing customer queries, ensuring their resolution and escalating only in exceptional circumstances.
• Maintain accurate records within the system to facilitate efficient tracking and resolution of customer issues.
• Investigate and analyse data to identify trends, patterns, and areas for improvement in customer service.
• Liaise with colleagues in local offices, contractors, and partner agencies to resolve inquiries and enhance the overall customer experience.
• Ensure 100% compliance with Health, Safety, Quality, and Environmental policies, procedures, and standards.

We would love to hear from you if you can demonstrate…

Prior experience of working within a customer service environment, ideally with a background in the utilities industry, coupled with excellent written and verbal communication skills, keen attention to detail, and an appreciation for a dynamic and fast-paced work environment.

The ability to collaborate with internal teams to achieve customer satisfaction goals is crucial, along with proficiency in Microsoft packages and familiarity with industry-specific tools/software is considered a plus. Additionally, candidates should have the capability to manage Key Performance Indicators (KPIs) and complete reporting tasks.

If this sounds like you, apply today!

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

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