Customer Logistics Coordinator

Customer Operations and Logistics Coordinator - Ready to embark on a new career challenge at a specialist food and wine importer? This is a full-time, office-based position based in Bermondsey, Southwark, London as a Customer Operations and Logistics Coordinator.

About them:

Since 2012, their company has been dedicated to bringing the finest Greek food and drinks to the UK. As part of a vibrant community of food and drink businesses, they are committed to quality, sustainability, and exceptional customer service. Their ever-growing range of regional and seasonal foods, wines, spirits, and beers is sourced directly from small artisan producers across Greece and supplied to both wholesale and retail customers across the UK.

Fantastic company benefits include:

• Competitive Salary: £27,000 - £30,000 per annum
• Holiday: 25 days holiday (plus January 1, December 25, 26)
• Company pension
• Employee extras such as: discount on products, bonus and share options in the business based on performance, casual dress

About the role:

This role is perfect for a recent graduate ready to dive into a thriving industry or someone with experience looking to take the next exciting step in their career. You will be integral to our mission of delivering the best Greek produce to the UK market. This role is onsite and working from home will be by exception only.

Main duties and Responsibilities:

• Act as the crucial point of contact between customers and the sales, warehouse, and delivery teams.
• Provide exceptional service to our wholesale and retail customers.
• Handle wholesale customer onboarding, coordinate order processing, and manage daily enquiries.
• Manage invoicing and assist with statements and control credit.
• Assist warehouse with inventory management.
• Develop and implement new processes to enhance efficiencies across our operations.

About you:

• Highly organised, excel at following and improving processes.
• An excellent communicator, whether on the phone, via email, or in person.
• You have an eagle eye for detail and a consistent approach to your work.
• Always professional and adaptable while working in a fast-paced environment.
• Commercially savvy, you understand the business implications of your decisions.
• You are interested in our products and are keen to develop a knowledge of them.
• Eager to grow with the role and the business and to get involved in all aspects of this role.

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Customer Service, Logistics, Operations, Coordinator, Food and Drink, Greek Produce, Inventory Management, Order Processing, Customer Liaison, Retail, Wholesale, Entry-Level Position

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