Customer Service Assistant

Customer Service Assistant

• Salary up to £25k
• Permanent Opportunity
• Professional development and career growth opportunities.

Elevation Recruitment are excited to be working with a great manufacturing business based in Hull in their search for a Customer Service Assistant. You will play a key role in ensuring excellent customer service and assisting with contract management.

Key Responsibilities of the Customer Service Assistant :

• Handling customer inquiries via phone, email, and in-person, ensuring high levels of customer satisfaction.
• Assisting in the preparation, review, and management of client contracts and proposals.
• Communicating with clients to ensure their requirements are met throughout the contract lifecycle.
• Tracking and updating contract records, ensuring compliance with company policies and deadlines.
• Coordinating between the production team and clients to ensure orders are processed and delivered on time.
• Supporting the sales team in managing client accounts and resolving any customer issues.
• Assisting with client onboarding and maintaining customer relationships.
• Preparing reports on customer service metrics and contract performance.
• Providing administrative support to the contracts and customer service teams, including data entry and file management.
• Participating in special projects and additional tasks as required.

To be successful in this role you will be a willing worker, have experience providing excellent customer service both verbal and written, and be a team player.

It’s a great opportunity for someone who is organised, customer-focused, and looking to start a career in a fast-paced, creative environment.