Administrator-Trade

About the Role : Position Title: Client Service Desk Corporate Title: Administrator Reporting to: Supervisor Location: Bangalore Job Profile : Purpose of Role : The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements. The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement , including front office, compliance and operational groups across the organization. As part of the team , administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. Main Responsibilities: Support of customers daily transactions and operations, by investigating and resolving enquiries and complaints promptly, and managing the client expectation. Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures. Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Take ownership and facilitate client needs by liasoning suitably with all stakeholders and follow till execution. Ensure high quality customer experience and reduce process/documentary redundancies to maintain client satisfaction. Facilitator of client needs liasoning suitably with all stakeholders and follow till execution. Candidate Profile : Working knowledge of Banking Products including Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc. Client Service Experience is required. Excellent communication and negotiation skills. Good Knowledge of MS office . Good analytical and problem-solving skills. Bachelors degree/University degree or equivalent experience. In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of importance. Experience of 1-3 years in Banking or Financial organisation.

Location: Bangalore, IN

Posted Date: 9/13/2024