Administrator-Transaction Banking

About the Role Position Title: Client Service Desk Corporate Title : Administrator Reporting to: Supervisor Location: Bangalore Job Profile Purpose of Role : The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements. The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements , including front office, compliance and operational groups across the organization. As part of the team , the administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. Main Responsibilities: Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager. Responsibilities includes various server registrations for different product platforms such as COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customers on boarding setups and existing customer maintenance requests such as account/user maintenance. Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures Take ownership of assigned cases and actively follow through to completion. Liaise with internal and external stakeholders on a daily basis. Ensure high quality customer experience and reduce process/documentary redundancies to maintain client satisfaction. Facilitator of the client needs liasoning suitably with all stakeholders and following till execution. Support and educate clients on various products of the Bank and be an advisor for the client on solutions. Candidate Profile : Working knowledge of Banking Products including Trade Finance, General Banking, FX etc) Client Service Experience is required. Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade Manager etc is of importance. Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred. Excellent communication and negotiation skills. Bachelors degree/University degree or equivalent experience. Experience of 1-3 years in Banking or Financial organisation.

Location: Bangalore, IN

Posted Date: 9/13/2024