Lead Site Reliability Engineer

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities: Engage in and improve the whole lifecycle of servicesfrom inception and design through deployment, operation, and refinement Support capacity planning, availability, scalability, security and latency considerations for new infrastructure and service provisioning as appropriate Responsible for improvements to end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence. Partner with other SREs to bring best practices or learnings from across the organization to them Scale and optimize existing infrastructure and services sustainably through mechanisms, including automation, and evolve them by improving reliability and efficiency Manage end-to-end availability and performance of mission-critical services and build automation to prevent problem recurrence Maintain infrastructure (infrastructure as code) and services by measuring, and monitoring system metrics to proactively identify operational efficiencies, potential outages and security threats in Development, UAT, Staging and Production environments Practice sustainable incident responseand blameless postmortems Build infrastructure and drive projects that break things with the aim to improve the robustness of production systems Use the core Site Reliability Engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the platform Step back to observe patterns and develop innovative tools and automation to eliminate or minimize menial tasks. Use those learnings to drive the best operational practices Develop and maintain solution and operational documentation and designs for all infrastructure and services within the scope of SRE Preserve operational visibility and response capabilities fixing and improving our dashboards, alerts, and automation Maintain operational uptime and reliability by participating in triage and issue support calls for mission critical systems Partner with business and technical product owners to set SLOs / SLIs / error budgets to manage reliability of infrastructure and applications Required Qualifications: Software Engineering, Computer Science equivalent, or STEM degree (Desirable) or commensurate experience 6 years of total software engineering experience using Kubernetes, AWS Native components/Azure/GCP, CloudWatch, Dynatrace 3 years of support a production system on a DevOps team 2 yearsof experience Architecting using AWS Cloud Strong experience setting SLOs / SLIs / error budgets and managing of reliability for infrastructure and applicationsusing Kubernetes, AWS Native components, CloudWatch, Dynatrace Can mentor team of less experienced Full-stack developers who are learning the AWS environment. Proficient in one or more of the following scripting languages: JavaScript, Nodejs, Python, Maven, Ansible, Bash, etc. Experience handling large numbers of diverse systems with configuration management systems like Puppet, Chef, Ansible, GitLab CI Understanding of standard networking protocols and components such as HTTP, DNS, ECMP, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing strategies Experience in Serverless Application Framework Experience in containerized workloads and management platforms such as Docker or Kubernetes Familiarity with distributed systems is a plus including Microservices Experience in Infrastructure automation tools such as CloudFormation, Terraform Understanding of CI/CD processes and experience with deployment automation tools such as Code Pipeline, Code Deploy, Jenkins, Bamboo Strong debugging, troubleshooting, and problem-solving skills Effective communication, collaboration & negotiation skills with the ability to interface with various business units and third parties Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation Experience liaising with developers, operations staff and third-party resources Experience with API integration projects Proven history of toil elimination by leveraging automation Strong background using tools like PagerDuty for managing incidents Strong experience with monitoring and alerting systems like Prometheus, Grafana, Datadog. Preferred Qualifications: AWS Certified DevOps Engineer or equivalent cloud professional SRE certifications. A mindset focused on automation, measurement and efficiency. Req ID for this role: DELKS08

Location: Bangalore, IN

Posted Date: 9/2/2024